EMEA FM Director

CBRE Group, Inc.; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the technology sector is seeking an EMEA Facility Management Director to oversee facility management services across multiple locations. The ideal candidate will have a strong background in facility management, excellent communication and leadership skills, and the ability to manage financial performance. This role is critical in ensuring operational excellence and client satisfaction, making it a key position within the organization.

Qualifications

• Experience in facility management, preferably in a multinational environment.
• Fluent in English; proficiency in another European language is a plus.
• Strong leadership and decision-making skills.

Responsibilities

• Oversee operational execution of facility management services across EMEA.
• Manage financial activities including P&L performance.
• Develop and maintain relationships with clients.

Skills

Leadership

Communication

Negotiation

Influencing

Relationship Management

Education

Bachelor's or Master's degree in facility management, real estate, or related field

Job description

For one of our major clients in the technology sector, we are looking for a communicative and customer-focused EMEA Facility Management Director.

About the Team:

Our client is a technology company that is changing the way the world thinks about transportation. They are building technology people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, our client is becoming part of the fabric of daily life. They are making cities safer, smarter, and more connected. And they are doing it on a global scale, energizing local economies and bringing opportunity to millions of people around the world. Their positive impact is tangible in the communities they operate in, and that drives us to keep moving forward.

Global Workplace and Real Estate strives to create cost-effective and timely execution of initiatives while partnering with the business to enhance the employee experience and foster thoughtful and engaging workspaces.

What will you do?

As the EMEA FM Director, you will be responsible for the operational execution of facility management services for the client locations in EMEA. You will report directly to the Regional Account Director and work closely with various departments within CBRE GWS and the client organization.

Your main responsibilities include:

• Providing remote supervision to 7 employees. Monitor training and development, conduct performance evaluations, coaching, and oversee recruiting and hiring of new staff.
• Ensuring consistent execution of facility management services across all locations in EMEA.
• Overseeing all financial activities associated with running a sub-region, including P&L performance and cost controls.
• Establishing and maintaining a true partnership with the client’s Regional Leads.
• Generating cross-selling opportunities within other lines of CBRE business.
• Challenging and improving all aspects of cost and performance of the business.
• Demonstrating strategic planning abilities.
• Developing and maintaining relationships with clients and their teams to understand their needs through effective relationship management.
• Utilizing strong communication skills to establish proactive communication, reporting, and working styles aligned with client requirements.
• Managing daily operational activities at locations, including supplier management, technical services coordination, and facility services.
• Managing client relationships and acting as the key point of contact for all facility management matters.
• Identifying opportunities for cost savings, continuous improvements, and innovations.
• Reporting on performance indicators (KPIs and CPIs) to measure and improve facility management services.
• Leading small projects within the client account and supporting the Regional Account Director with other projects and tasks.

The ideal candidate for this role has:

• A bachelor's or master's degree in facility management, real estate, or a related field.
• Experience in facility management, preferably in a multinational and operational environment.
• Excellent influencing techniques at a senior level, strong negotiation skills, and excellent networking abilities.
• Excellent communication skills and the ability to collaborate effectively with various stakeholders.
• Strong leadership skills and the ability to work in a matrix organization.
• A proactive attitude and the ability to work independently and make decisions.
• Fluent English proficiency, both orally and in writing. Proficiency in another European language is a plus.