EMEA Enterprise Client Growth & Retention Leader

TrueCommerce; Coventry; On-site; GBP 90,000 - 130,000; Full time

Job summary

TrueCommerce seeks a Senior Manager, Client Management (EMEA) to lead a team managing a portfolio of enterprise accounts across the region. You will own retention, growth, and relationship strength while guiding Account Managers and Key Account Managers toward proactive engagement and executive-level relationship management.

This quota-carrying leadership role demands a customer-focused, commercially minded leader with a track record of coaching high-performing teams and delivering measurable

Qualifications

• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent relationship-building and executive communication skills.
• Strong background in sales frameworks, enablement methodologies, and coaching teams to quota attainment.
• Experience in fast-paced sales environments with competing priorities.
• Knowledge of SaaS, EDI, B2B commerce, or supply chain solutions (preferred).

Responsibilities

• Carry a quota for the portfolio, owning net retention and growth targets with the team.
• Lead the team responsible for net retention, add-ons, and upsell performance across enterprise accounts in EMEA.
• Build and sustain a high-performance culture to meet retention and growth targets.
• Establish executive-level engagement models to strengthen renewals and expansion.
• Guide Key Account Managers in crafting strategic account plans for complex customers.
• Develop senior stakeholder and C-level relationships across enterprise accounts.
• Act as a point of escalation for strategic accounts to protect and grow revenue.
• Define routines to monitor account health, satisfaction, and risk indicators.
• Coach the team on consultative selling and enterprise engagement.
• Collaborate with Sales, Services, Support, and Product for aligned outcomes.

Skills

Analytical thinking

Problem solving

Executive communication

Relationship building

Coaching teams

Sales enablement

Quota attainment

Education

Bachelor's degree in Business

Job description

TrueCommerce seeks a Senior Manager, Client Management (EMEA) to lead a team managing a portfolio of enterprise accounts across the region. You will own retention, growth, and relationship strength while guiding Account Managers and Key Account Managers toward proactive engagement and executive-level relationship management.

This quota-carrying leadership role demands a customer-focused, commercially minded leader with a track record of coaching high-performing teams and delivering measurable