EMEA Customer Success Manager, Tax & Trade

Thomson Reuters Corp.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Grow My Way learning and development

Industry competitive benefits

Job summary

Thomson Reuters Corp. in London is seeking a Customer Success Manager for the EMEA region. The role focuses on driving customer value, adoption of Tax & Trade solutions, and long-term relationships with enterprise clients in a hybrid, full-time setting.

You will design tailored success plans, monitor usage trends, and collaborate with Sales, Product, and other teams to align customer outcomes with business objectives while supporting renewals and expansions.

Qualifications

• 3–5 years of relevant experience in Customer Success, Account Management, Consulting, or client-facing roles within SaaS, Tax, Trade, Regulatory, or Financial Services environments.
• Strong interest in technology and software solutions with willingness to learn AI-enabled products.
• Proven ability to build trusted, long-term customer relationships and engage stakeholders at multiple levels.
• Analytical mindset with the ability to interpret usage data, adoption metrics, and health indicators to drive action.

Responsibilities

• Cultivate and sustain strong relationships with key customer stakeholders and serve as the primary point of contact for ongoing engagement.
• Design and execute tailored customer success plans aligned to objectives, regulatory context, and maturity.
• Proactively identify retention risks and triage issues with internal teams to protect renewals.
• Conduct regular check-ins and executive business reviews to review progress and priorities.
• Monitor product usage and adoption trends to increase engagement and feature utilization.
• Collaborate with Sales to support renewals and identify expansion opportunities; act as voice of the customer.

Skills

Customer Success

Account Management

Stakeholder management

Data analysis

Cross-functional teamwork

Communication

Education

Bachelor’s degree

Job description

Thomson Reuters Corp. in London is seeking a Customer Success Manager for the EMEA region. The role focuses on driving customer value, adoption of Tax & Trade solutions, and long-term relationships with enterprise clients in a hybrid, full-time setting.

You will design tailored success plans, monitor usage trends, and collaborate with Sales, Product, and other teams to align customer outcomes with business objectives while supporting renewals and expansions.