EMEA Customer Success Manager – Tax & Trade

Reuters; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture and Inclusion

Job summary

Reuters in London is seeking a Customer Success Manager to lead value realization for an EMEA portfolio. You will guide customers through adoption, design success plans, and collaborate with Sales on renewals and expansions.

You will monitor usage, drive feature adoption, and serve as the voice of the customer for product teams to influence roadmap and go-to-market strategies. A hybrid work model is offered.

Qualifications

• 3–5 years in Customer Success, Account Management, Consulting, or client-facing role in SaaS, Tax, or Regulatory sectors.
• Strong interest in technology and software solutions with ability to learn AI-enabled products.
• Proven ability to build trusted, long-term relationships with stakeholders at multiple levels.
• Analytical mindset to interpret usage data, adoption metrics, and customer health indicators.
• Excellent communication, presentation, and stakeholder-management skills.

Responsibilities

• Cultivate and sustain relationships with key customer stakeholders as primary contact for engagement and guidance.
• Design and execute tailored customer success plans aligned to objectives, regulatory context, and maturity.
• Identify retention risks, devise mitigation strategies, and coordinate with internal teams to protect outcomes and renewals.
• Conduct regular check-ins and Executive Business Reviews to address risks and opportunities.
• Monitor product usage and adoption trends to increase engagement and feature utilization.

Skills

Customer Success

Account Management

SaaS

Data analytics

Stakeholder management

Education

Bachelor’s degree (Law/Business/Finance/Economics)

Tools

CRM systems

Usage analytics

Job description

Reuters in London is seeking a Customer Success Manager to lead value realization for an EMEA portfolio. You will guide customers through adoption, design success plans, and collaborate with Sales on renewals and expansions.

You will monitor usage, drive feature adoption, and serve as the voice of the customer for product teams to influence roadmap and go-to-market strategies. A hybrid work model is offered.