EMEA Customer Experience Intern

CNH Industrial; Basildon; On-site; GBP 22,000 - 28,000; Full time

Job summary

CNH Industrial in the United Kingdom invites a motivated graduate to join our EMEA Customer Experience team as an intern. You will coordinate communications across Viva Engage, the intranet, newsletters, email, Microsoft Teams, and live streams, gaining exposure across functions in a multinational setting.

Reporting to the EMEA CX Leader, the Customer Experience Intern will: source, produce and coordinate communications, support analysis of customer feedback, and learn about CX activities beyond

Qualifications

• Recent graduate in Business, Communications, Marketing or a related discipline.
• Interest in agriculture, farming, machinery and technology.
• Collaborative with strong interpersonal and communication skills.
• Creative with experience producing written, graphic, and video content.
• Proactive and comfortable in a fast-paced environment.
• Fluent in English; additional languages are advantageous.

Responsibilities

• Collaborate with colleagues across multiple functions including communications, Quality, Marketing and CX teams.
• Own CX communications projects across EMEA, sourcing stories and producing content for internal audiences.
• Transform complex manufacturing and quality information into clear communications.
• Help build the CX Community across the organisation and dealer networks.
• Deep dive into customer feedback to identify actionable insights and influence initiatives.
• Contribute to CX branding and plan customer experience events.

Skills

Interpersonal skills

Communication skills

Content creation

English fluency

Team collaboration

Proactive mindset

Education

Degree in Business/Communications/Marketing

Tools

Viva Engage

Microsoft Teams

Job description

At CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future.

If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Job Purpose

We are looking for a motivated, organised, and proactive graduate to join our EMEA Customer Experience (CX) team. This role is a great opportunity to begin your career and gain broad exposure working across teams and functions in a multi-national environment.

Reporting to the EMEA CX Leader, the Customer Experience Intern will:

Source, produce and coordinate communications for different channels across the region – Viva Engage, the company intranet, newsletters, email, Microsoft Teams, and live-streamed events.

Support the analysis of customer feedback, turning insights into actions and projects at both regional and market levels.

Learn about customer experience activities beyond EMEA region.

Key Responsibilities

• Collaborate with colleagues across multiple functions, including communications, Quality, Marketing and CX team in other regions
• Take ownership of customer experience communications projects across EMEA, sourcing stories and producing content, to engage internal audiences, as well as raise awareness of customer experience initiatives and key information. Including transforming complex manufacturing and quality information into clear communications
• Help build the CX Community across both the organisation and dealer networks, supporting the CX Ambassador programme.
• Deep dive into customer feedback to identify actionable insights and feedback to support initiatives and contribute to strategic planning
• Ensure consistent and quality application of CX branding throughout the region, sometimes working with suppliers to produce internal CX merchandise.
• Contribute to the planning of customer experience events.
• Review and analyse customer data for ad hoc projects.

Experience Required

• A recent graduate (or soon-to-be graduate) with a degree in Business, Communications, Marketing, or a related discipline.
• An interest in agriculture, farming, machinery and technology.
• Collaborative, with strong interpersonal and communication skills.
• Creative, with experience producing written, graphic, and video content.
• Proactive and comfortable working in a fast-paced environment with an aptitude for problem-solving
• Fluent in English; additional language skills would be advantageous.

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

CNH Industrial (NYSE: CNH) is a world-class equipment, technology and services company. The Company operates commercially through its brand portfolio which includes Case IH, New Holland, CASE and New Holland Construction Equipment.

FIND OUT MORE ABOUT OPPORTUNITIES ACROSS OUR GLOBAL REGIONS: