EMEA Content Coordinator

TN United Kingdom; Uxbridge; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a dynamic Content Coordinator to join their customer service team. This exciting role involves creating engaging content to support customers and enhance operational efficiency. The company fosters a culture of professional growth and innovation, providing a hybrid working model and a range of benefits including private healthcare and generous holiday options. If you're passionate about content creation and customer service, this opportunity offers a chance to thrive in a supportive and inclusive environment.

Benefits

10% Annual Bonus

Minimum 25 Days Holiday

Private Healthcare

Discount on Canon Products

Flexible Benefits

Free On-site Parking

Discounted Gym Rates

Partnership with Mental Health First Aid UK

Good Transport Links

Qualifications

• Experience in creating customer-facing content independently.
• Strong attention to detail and accuracy in content management.

Responsibilities

• Create content to enhance self-help resources and operational efficiency.
• Manage content updates and translations to ensure compliance.

Skills

Content Creation

Stakeholder Management

Attention to Detail

Multitasking

Fluent in English

Knowledge Management Systems

Tools

Microsoft Office

Content Management Systems

Jira

Job description

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We have an exciting role within Canon EMEA as a Content Coordinator to join our customer service team on a 1-year fixed term contract. The role involves creating compelling content to support our customers and strengthen our team's capabilities in delivering world-class customer service.

What we offer

At Canon, you'll receive support and encouragement to grow professionally. We invest in your development, promote exploration of new ideas, and foster a culture of open knowledge sharing. We are committed to creating an inclusive, equitable environment where employees thrive, aligned with our Kyosei philosophy of sustainability and social contribution.

Benefits include:

• Salary: £26,300 - £31,000 plus a 10% annual bonus
• Hybrid working: 3 days in-office, 2 days remote
• Minimum 25 days holiday, with options to purchase up to 5 days
• Private healthcare and medical plans
• Up to 38% discount on Canon products
• Flexible benefits
• Free on-site parking and Costa Coffee
• Discounted gym rates at Nuffield Health
• Partnership with Mental Health First Aid UK
• Good transport links, including Elizabeth Line and shuttle bus services

What we ask

As our Content Coordinator – EMEA Customer Services, you will:

• Create content to enhance self-help resources and operational efficiency
• Manage content through regular updates, removals, and translations
• Maintain stakeholder relationships across different countries to ensure support content delivery
• Ensure SLA compliance by delivering content within agreed timelines to maintain high customer satisfaction

Requirements

Languages:

• Fluent in English (written and oral)
• Ability to independently produce customer-facing content
• Additional European languages are advantageous

Profile & Personal Qualities:

• Strong attention to detail, accuracy, multitasking, and innovation
• Experience with Microsoft Office, content management systems, knowledge management systems, and Jira is a plus
• Team-oriented, challenge-driven, and results-focused
• Creative and open to new approaches to achieve goals

Key competencies:

• High standards of accuracy and punctuality