EMEA Benefit Analyst

eTeam; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

eTeam is recruiting a motivated EMEA Benefits Analyst for a 12-month contract in Shoreditch. You will support the Benefits COE, help design and measure inclusive benefits, and ensure a smooth employee experience across EMEA.

You will work with the Director and cross-functional teams, manage benefits data, renewals, time off and inquiries, and drive process improvements in a fast-paced environment. Strong collaboration, attention to detail and stakeholder management are essential as you partner

Qualifications

• 5+ years of experience in Benefits.
• Project management skills and ability to multi-task in a fast-paced environment.
• Demonstrate problem solving capabilities while coordinating escalation and helping identify root causes.
• Ability to manage stakeholders such as ERC, payroll, communications and vendors.
• Team player with good communication skills and attention to detail.

Responsibilities

• Provide support across the EMEA Benefits Team as required.
• Maintain My Client Benefits system daily; assist with system requirements and change requests.
• Benefits system incident investigations and audits to ensure data delivery is correct.
• Review end-to-end processes and update documentation where necessary.
• Benefits Insurance Renewals - Support with annual insured benefit renewals across EMEA.
• Time off and Leave - Support the team with different time off and leave processes.
• Employee Experience - Answer, organise or escalate benefits queries from managers and employees.
• Operational Excellence - assist in benefits program delivery including implementation and process improvement.
• Special Projects - help drive or support various special ad hoc projects.

Skills

Benefits expertise

Project management

Stakeholder management

Communication

Problem solving

Job description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: EMEA Benefits Analyst (#37476449)

Location: Shoreditch (Hybrid - 3 days per week onsite)

Duration: 12 months contract initially

The Opportunity:

• We have a phenomenal opportunity within the Benefits Centre of Excellent (COE) team for you to deliver and measure the success of our awesome benefits at client.
• Our benefits philosophy is to design and deliver inclusive, competitive, and value driven benefits programs that provide peace of mind for employees, with focus on seamless experience and scale.
• This role will have first-hand exposure to how the benefit COE team makes this philosophy come alive by supporting our benefits programs across EMEA and will report into the Director, Benefits EMEA & LATAM.

What You Will Do:

• Provide support across the EMEA Benefits Team as required.

The scope includes but is not limited to the below areas:

• Benefits System Process
• Daily maintenance of My Client Benefits, supporting Program Managers with system requirements and change requests. This includes Health, Retirement, Protection, Time Off/LOA and Perk benefits.
• Benefits System incident investigations and audits to ensure benefits data delivery is correct and matches expected outputs.
• Reviewing end-to‑end processes and updating/creating documentation where necessary.
• Benefits Insurance Renewals - Support with annual insured benefit renewals across EMEA.
• Time off and Leave - Support the team with different time off and leave processes.
• Employee Experience - Answer, organise or escalation benefits queries from managers and employees that cannot be answered by our outsourcing support team or ERC.
• Operational Excellence - assist in benefits program delivery including implementation and process improvement across all benefit and time off and leave programs.
• Special Projects - In partnership with Senior Program Managers, help drive or support various special ad hoc projects.

What you need to succeed:

• 5 years + experience in Benefits
• Project management skills and ability to multi-task in a fast pace environment
• Demonstrate problem solving capabilities while coordinating escalation and helping Senior Program Managers identify root causes of issues
• Ability to manage various stakeholders such as ERC, payroll, communications and vendors
• Team player with good communication skills and attention to detail