EMEA Application Support Analyst — SQL & Troubleshooting

Innovativesystems; Greater London; On-site; GBP 32,000 - 54,000; Full time

Job summary

Innovative Systems in London, UK, is expanding its Software Support team with an Application Support Analyst to join our Technical Customer Experience team in our London office. This role supports 24/7 coverage and focuses on troubleshooting tier I and II issues using SQL and strong communication to build client relationships.

You will work the shift Tuesday–Saturday, 5:00 AM–2:00 PM, performing problem-solving, software analysis, and cross-functional collaboration to resolve inquiries via email

Qualifications

• Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations; minimum 2:2.
• Experience with SQL databases and SQL programming language.
• Highly analytical with strong problem-solving and creative thinking skills.
• Excellent verbal and written communication skills in English at native or business level.
• Willingness to be on call after hours in customer support rotation (very minimal).

Responsibilities

• Analyze, investigate and troubleshoot software and system functionality, integrations, product feature-function and adoption issues.
• Create and develop SQL scripts and other custom software processes.
• Collaborate with other teams and departments to assist with quicker issue identification and resolution and to provide customer insights that aid in bug fixes and new product functionality and features.

Skills

SQL

Analytical thinking

Communication

English proficiency

Customer support

Education

Degree in IT/CS/Math

Tools

SQL databases

Programming basics

Job description

Innovative Systems in London, UK, is expanding its Software Support team with an Application Support Analyst to join our Technical Customer Experience team in our London office. This role supports 24/7 coverage and focuses on troubleshooting tier I and II issues using SQL and strong communication to build client relationships.

You will work the shift Tuesday–Saturday, 5:00 AM–2:00 PM, performing problem-solving, software analysis, and cross-functional collaboration to resolve inquiries via email