EMEA Account Manager: Growth & Retention Partner

Sedex; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sedex in the United Kingdom is seeking an Account Manager to manage a portfolio of customers, driving retention and growth while embedding Sedex offerings to deliver value at every stage of the journey.

You will own the full sales cycle, collaborate with internal stakeholders, and promote Sedex tools beyond standard membership. Experience in ESG space is beneficial, with a focus on renewals and strategic upsell opportunities.

Qualifications

• 3+ years of experience in an account management or sales role.
• Experience in ESG/Sustainability space is not mandatory but beneficial.
• Results driven, target focussed and able to prove experience of growing accounts.
• Ability to work in a fast-paced, ever-changing environment and prioritise work independently.
• Experience managing a full sales cycle and meeting/exceeding targets.

Responsibilities

• Define and develop the customer retention and growth strategy.
• Produce and embed Account Management Plans with defined goals and success measures.
• Develop a pipeline to grow accounts, forecast retention and identify at-risk customers.
• Set and manage SLAs, coordinating with internal stakeholders.
• Expand relationships with customers, showing Sedex value beyond operations.
• Proactively pursue upsell opportunities to meet revenue KPIs.
• Collaborate with the product team to improve the customer experience.
• Own each opportunity from start to finish with high customer satisfaction.
• Manage renewals and contract negotiations per governance processes.
• Promote and embed new tools and services across the client base.

Skills

Account management

Sales

Customer relationships

Renewals

Forecasting

Tools

Salesforce

Microsoft Office

Gainsight

Job description

Sedex in the United Kingdom is seeking an Account Manager to manage a portfolio of customers, driving retention and growth while embedding Sedex offerings to deliver value at every stage of the journey.

You will own the full sales cycle, collaborate with internal stakeholders, and promote Sedex tools beyond standard membership. Experience in ESG space is beneficial, with a focus on renewals and strategic upsell opportunities.