Embroidery and Personalisation Assistant

Heritage Crafts; Altrincham; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Treats Studio is seeking a creative, organised Embroidery and Personalisation Assistant to own the embroidery and personalisation of products.

Open to candidates with or without embroidery experience; full training will be provided. You will operate in-house embroidery machines, manage customer orders, ensure quality, and collaborate with warehouse and customer experience teams to deliver on time.

Qualifications

• Creative and practical with an interest in making, crafting, fashion or design.
• Detail-oriented with pride in accurate, high-quality work.
• Organised and able to manage multiple tasks to deadlines.
• Willingness to learn embroidery equipment and software.
• Reliable, proactive and able to work independently and in a team.
• Good written communication and basic computer skills.

Responsibilities

• Operate and maintain in-house embroidery machines.
• Prepare and format customer personalisation files for embroidery.
• Personalise products per orders and brand guidelines.
• Check accuracy of embroidery including spelling and colors.
• Prepare garments for embroidery and handle them carefully.
• Perform quality checks on personalised items before dispatch.
• Identify and resolve basic embroidery or machine issues.
• Manage daily workflow of personalised orders and deadlines.
• Keep clear records of completed orders and production progress.
• Coordinate with Warehouse and Customer Experience teams on queries.
• Develop and document processes as personalisation grows.
• Support wider warehouse and operational tasks when required.

Skills

Creative

Organised

Detail-oriented

Quick learner

Team player

Written communication

Computer skills

Tools

Embroidery software

Embroidery machines

Job description

Embroidery and Personalisation Assistant

Treats Studio are looking for a creative, organised and detail-oriented individual to join the Treats team as an in-house Embroidery & Personalisation Assistant.This is an exciting opportunity to take ownership of the embroidery and personalisation of their products, helping them to create beautifully finished, bespoke pieces for their customers.Open to candidates with and without embroidery experience. Full training will be provided as required.

Key responsibilities:

• Operate and maintain our in-house embroidery machines.
• Prepare and artwork customer personalisation files ready for embroidery, ensuring designs, lettering and layouts are correctly formatted for production.
• Personalise products in line with customer orders and brand guidelines.
• Ensure all embroidery is accurate, including spelling, placement, colours and overall finish.
• Prepare garments and materials for embroidery, ensuring they are handled carefully.
• Complete quality checks on all personalised products before dispatch.
• Identify and resolve basic embroidery or machine issues, escalating where necessary.

Order Management & Organisation

• Manage the daily workflow of personalised orders, ensuring orders are completed accurately and on time.
• Prioritise workloads in line with dispatch deadlines and business requirements.
• Keep clear and accurate records of completed orders, issues and production progress.
• Work closely with the Warehouse and Customer Experience teams to resolve any order queries.
• Maintain an organised, clean and efficient embroidery workspace.

Quality & Continuous Improvement

• Take pride in producing consistently high-quality personalised products.
• Identify opportunities to improve processes, efficiency and quality.
• Support the testing of new embroidery designs, techniques and personalisation options.
• Help develop and document clear processes as our personalisation offering grows.
• Support wider warehouse and operational tasks when required.

About you

We're looking for someone who is:

• Creative and practical: You enjoy hands‑on activities and have an interest in making, crafting, fashion or design.
• Detail-oriented: You naturally notice the little things and take pride in producing accurate, high‑quality work.
• Organised: You’re comfortable managing multiple tasks and working to deadlines.
• A quick learner: You’re enthusiastic about learning new skills, equipment and technology.
• Patient and methodical: You’re happy working on detailed tasks that require care, accuracy and consistency.
• Reliable and proactive: You take ownership of your work and can manage your time independently.
• A team player: You’re happy working collaboratively in a busy warehouse environment.
• Strong attention to detail and organisational skills.
• Good written communication, literacy and computer skills.
• Ability to follow instructions and processes accurately.
• Willingness to learn embroidery equipment and software.

Desirable but not essential

• Experience with sewing, embroidery, textiles or garment production.
• Experience in a creative, craft, personalisation or production environment.
• Experience using machinery or production equipment.
• Previous experience working to deadlines or managing customer orders.