Embedded PSOC Analyst

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a motivated Embedded Physical Security Operations Centre Analyst to join a dedicated team in London. This role offers the chance to engage in critical security operations, ensuring the safety of personnel and assets in a fast-paced environment. You will be responsible for monitoring security systems, providing assistance, and responding to incidents, all while collaborating with various business functions. If you have a keen interest in physical security and a customer service mindset, this position provides an exciting opportunity to make a significant impact in the global financial sector.

Benefits

Flexible Working Hours

Training and Development Opportunities

Health and Wellness Programs

Employee Assistance Programs

Qualifications

• Experience in physical security, law enforcement, or related fields.
• Strong communication skills and ability to manage urgent situations.

Responsibilities

• Monitor security operations including CCTV and access control 24/7.
• Assist with security concierge services and respond to incidents.

Skills

Physical Security Monitoring

CCTV Management

Communication Skills

Data Interpretation

Attention to Detail

Education

Relevant Experience in Security

First Aid Qualification

Tools

MS Office

Everbridge

Genetec

Dataminr

Job description

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We are looking for a motivated individual with a strong interest in physical security to join us as an Embedded Physical Security Operations Centre (PSOC) Analyst for a global financial sector client. Reporting to the embedded manager, you will join a 24/7 team of security specialists working around the globe providing access control, CCTV monitoring, incident response, threat monitoring, and travel security support in a state-of-the-art, purpose-built PSOC in the heart of London’s financial district.

As a PSOC Analyst, you will be primarily responsible for physical security monitoring and, with training, disseminating mass communications concerning global events that hold the potential to impact the well-being of company personnel and valuable assets. As a central point for escalation, coordination, and communication during times of crisis, and acting as a security concierge, you will engage with various business functions, ensuring a holistic approach to addressing their needs, expectations, and concerns. The role will involve some strategic and tactical intelligence analysis and reporting, such as producing travel security assessments and horizon scanning.

The PSOC operates 24 hours a day, 365 days of the year. Therefore, you must be flexible to work on weekends, public holidays, and night shifts as required by the shift rota.

Responsibilities

• Provide continuous 24/7 monitoring and management of security operations including CCTV feeds, access control and door alarms
• Monitor clients’ business travellers using global tracking tools to support the travel security program
• Provide security assistance, answer questions, and serve as the security concierge for employees, visitors and vendors
• Conduct routine patrols of the building and assist with escorting visitors as needed
• Assist with the creation of temporary and permanent badges for employees, visitors, and contractors and ensure those badges have the appropriate accesses to our space
• Respond to any calls from staff needing medical assistance
• Assist first responders, and medical and law enforcement personnel as necessary
• Ensure that staff, assets, and access points are secured on a regular basis, reporting any hazardous conditions to security management
• Follow the client’s escalation procedures to notify security management of any critical incidents, unsafe conditions, or technical failures
• Create accurate communication logs by reporting incidents in dedicated case management databases
• Utilise geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the client’s assets
• Aid investigations by utilising data and information available in sensitive security databases
• Facilitate the dissemination of information to mobilize the necessary resources to ensure that regional staff can mitigate immediate risks and incidents

Requirements

• Relevant experience or interest in a physical security function, such as guarding, military service, law enforcement, private security, or a related field
• Experience or interest in security policies, best practices, and procedures, with a customer service mindset
• Eagerness to learn and support all aspects of PSOC operations, including following SOPs related to physical and asset security, security concierge services, securing access points and alarm response
• Good communication skills, with the ability to take urgent calls from concerned stakeholders with patience and professionalism
• Ability to monitor the news, social media, other information feeds and quickly determine the impact of security events and crises on business operations
• Ability to interpret, organise and visualise data
• Excellent attention to detail
• High level of competency with MS Office tools
• Must be eligible to work in the UK

Nice to have

• Experience with PSOC tools, including mass notification systems (e.g. Everbridge, Vismo), security platforms (e.g. Genetec, CCURE, ProWatch) and social media monitoring (e.g. Dataminr, Navigator)
• Prior military or law enforcement experience

Job Description

About the Role

We are looking for a motivated individual with a strong interest in physical security to join us as an Embedded Physical Security Operations Centre (PSOC) Analyst for a global financial sector client. Reporting to the embedded manager, you will join a 24/7 team of security specialists working around the globe providing access control, CCTV monitoring, incident response, threat monitoring, and travel security support in a state-of-the-art, purpose-built PSOC in the heart of London’s financial district.

As a PSOC Analyst, you will be primarily responsible for physical security monitoring and, with training, disseminating mass communications concerning global events that hold the potential to impact the well-being of company personnel and valuable assets. As a central point for escalation, coordination, and communication during times of crisis, and acting as a security concierge, you will engage with various business functions, ensuring a holistic approach to addressing their needs, expectations, and concerns. The role will involve some strategic and tactical intelligence analysis and reporting, such as producing travel security assessments and horizon scanning.

The PSOC operates 24 hours a day, 365 days of the year. Therefore, you must be flexible to work on weekends, public holidays, and night shifts as required by the shift rota.

Responsibilities

• Provide continuous 24/7 monitoring and management of security operations including CCTV feeds, access control and door alarms
• Monitor clients’ business travellers using global tracking tools to support the travel security program
• Provide security assistance, answer questions, and serve as the security concierge for employees, visitors and vendors
• Conduct routine patrols of the building and assist with escorting visitors as needed
• Assist with the creation of temporary and permanent badges for employees, visitors, and contractors and ensure those badges have the appropriate accesses to our space
• Respond to any calls from staff needing medical assistance
• Assist first responders, and medical and law enforcement personnel as necessary
• Ensure that staff, assets, and access points are secured on a regular basis, reporting any hazardous conditions to security management
• Follow the client’s escalation procedures to notify security management of any critical incidents, unsafe conditions, or technical failures
• Create accurate communication logs by reporting incidents in dedicated case management databases
• Utilise geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the client’s assets
• Aid investigations by utilising data and information available in sensitive security databases
• Facilitate the dissemination of information to mobilize the necessary resources to ensure that regional staff can mitigate immediate risks and incidents

Requirements

• Relevant experience or interest in a physical security function, such as guarding, military service, law enforcement, private security, or a related field
• Experience or interest in security policies, best practices, and procedures, with a customer service mindset
• Eagerness to learn and support all aspects of PSOC operations, including following SOPs related to physical and asset security, security concierge services, securing access points and alarm response
• Good communication skills, with the ability to take urgent calls from concerned stakeholders with patience and professionalism
• Ability to monitor the news, social media, other information feeds and quickly determine the impact of security events and crises on business operations
• Ability to interpret, organise and visualise data
• Excellent attention to detail
• High level of competency with MS Office tools
• Must be eligible to work in the UK

Nice to have

• Experience with PSOC tools, including mass notification systems (e.g. Everbridge, Vismo), security platforms (e.g. Genetec, CCURE, ProWatch) and social media monitoring (e.g. Dataminr, Navigator)
• Prior military or law enforcement experience
• First Aid qualification

Additional Information

Interview process:

• Initial call with our Talent Acquisition team member
• Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline
• Meet and Greet with the client

Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.