Elite Gym Floor Lead — Member Experience

sohohousecaterer; Brighton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Clothing Allowance

Every House Membership

50% off Food & Drink

Staff Room Rate

Private Health and Dental Care

Life Assurance

Birthday off

Staff discount 50%

Charity days paid

Free Counselling

Training & events

Team events

Job summary

Soho House is seeking a Gym Supervisor to support daily operations of the gym and fitness facilities, ensuring safety, cleanliness, and high standards. You will model the team, assist in delivering a first-class member experience, and help drive engagement through excellent service and well-maintained facilities.

The role focuses on smooth gym floor operations, staff support, member induction, and organizing fitness events to foster a positive, inspiring environment.

Qualifications

• Previous experience in a fitness or gym supervisory role.
• Strong knowledge of gym equipment and fitness floor operations.
• Level 2 Gym Instructor qualification essential; Level 3 Personal Trainer desirable.
• Good understanding of health & safety, with First Aid and CPR certification.

Responsibilities

• Supervise the daily activities within the gym, ensuring a clean, safe, and welcoming environment for all members and guests.
• Support and motivate the fitness team, including personal trainers and instructors, ensuring they deliver excellent service.
• Monitor the condition of gym equipment, reporting faults promptly and ensuring that repairs and maintenance are followed up.
• Lead by example on the gym floor by interacting with members, offering guidance on equipment use, and supporting a positive atmosphere.
• Ensure compliance with health & safety procedures, including daily checks, risk assessments, and incident reporting.
• Assist in the induction of new members, demonstrating equipment and advising on safe exercise techniques.
• Help organise and support fitness events, classes, and challenges to drive member engagement.
• Ensure gym policies and etiquette standards are upheld, addressing any breaches with professionalism.
• Assist with rotas and cover shifts as required.

Skills

Team supervision

Fitness floor operations

Communication skills

First Aid/CPR

Education

Level 2 Gym Instructor

Level 3 Personal Trainer (desirable)

Job description

Soho House is seeking a Gym Supervisor to support daily operations of the gym and fitness facilities, ensuring safety, cleanliness, and high standards. You will model the team, assist in delivering a first-class member experience, and help drive engagement through excellent service and well-maintained facilities.

The role focuses on smooth gym floor operations, staff support, member induction, and organizing fitness events to foster a positive, inspiring environment.