Elevated Floor Manager — Hospitality Lead

Soho House & Co.; Greater London; Hybride; GBP 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Team meal on shift

50% off Food & Drink

Staff room rate

Private health and dental care

Life assurance

Birthday day off

Staff discounts

Charity volunteering days

Counselling sessions

Training programs

Team events

Résumé du poste

Soho House is seeking a Floor Manager for Cecconi's Mayfair in Central London on a 14-month fixed-term maternity cover. You will manage the floor team and oversee food and beverage service in line with Soho House standards, creating an approachable yet elevated atmosphere for members, guests and staff.

The role requires at least 2 years' experience in a similar capacity, thrives in fast-paced environments, and a hospitable, customer-service oriented mindset.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Responsabilités

• Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Description du poste

Soho House is seeking a Floor Manager for Cecconi's Mayfair in Central London on a 14-month fixed-term maternity cover. You will manage the floor team and oversee food and beverage service in line with Soho House standards, creating an approachable yet elevated atmosphere for members, guests and staff.

The role requires at least 2 years' experience in a similar capacity, thrives in fast-paced environments, and a hospitable, customer-service oriented mindset.