Electronic Gaming Host

Grosvenor Casinos Limited; Coventry; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as an Electronic Gaming Host at a leading casino in Coventry, where your passion for people will shine. You will create memorable experiences for our electronic gaming customers, tailoring their visits to exceed expectations. Your role involves fostering a fun and engaging environment, ensuring guests are informed about the latest gaming developments, and promoting responsible gaming practices. This is a fantastic opportunity to be the face of a vibrant business, working collaboratively with colleagues to deliver exceptional service and make every visit unforgettable.

Qualifications

• Experience in hospitality and a passion for electronic gaming.
• Strong communication skills and a positive attitude are essential.

Responsibilities

• Create a welcoming atmosphere for electronic gaming customers.
• Ensure compliance with regulations and promote safer gambling.

Skills

Positive attitude

Customer experience

Communication skills

Collaboration

Knowledge of electronic gaming

Adaptability

Job description

Job Description

Grosvenor Casino, Coventry

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

1. Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
2. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
3. Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
4. Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
5. Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Qualifications

1. Positive attitude.
2. Experience of working successfully in a hospitality role.
3. Knowledge of and passion for electronic gaming.
4. Fanatical about delivering unrivaled customer experience.
5. Ability to collaborate with the wider business.
6. Sound communication skills.
7. Comfortable with change and ability to embrace new ways of working.

Additional Information