Electronic Data Interchange Specialist

B2BE; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a passionate Senior HR Specialist to enhance customer success through strong relationships and tailored solutions. This role involves collaborating with internal teams and understanding client needs to drive satisfaction and retention. Ideal candidates will have a Bachelor's degree and strong problem-solving skills, thriving in a fast-paced environment. Join a dynamic team dedicated to delivering exceptional service and making a meaningful impact in the industry.

Qualifications

• 1-2 years of experience in customer service or related field.
• Familiarity with EDI/Integration will be advantageous.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as the primary point of contact for customer inquiries.

Skills

Communication Skills

Problem-solving

Customer Relationship Management

Analytical Skills

Education

Bachelor's degree in Information Systems

Equivalent experience in customer service

Tools

CRM Systems

Customer Success Tools

Job description

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About Us:

At B2BE, we are dedicated to helping our clients achieve success by providing innovative supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success and play a key role in delivering exceptional service to our clients.

RESPONSIBILITIES:

• Build and maintain strong relationships with customers to drive retention and satisfaction.

• Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.

• Foster long-term client relationships by understanding their goals, challenges, and requirements.

• Develop a strong understanding of our software solution and its functionalities.

• Understand customer goals and provide tailored solutions to meet their needs.

• Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.

• Gather customer insights and share feedback to improve products and services.

• Support customers through training, troubleshooting, and product updates.

• Regular customer reviews to track progress and success metrics.

What We’re Looking For:

• Bachelor’s degree in Information System, Computer Science or equivalent experience in customer service, business, or a related field.

• Strong communication skills with the ability to build rapport and establish trust with clients.

• Problem-solving mindset with a willingness to learn and grow within the customer success field.

• Ability to work effectively both independently and as part of a team.

• Positive attitude, strong work ethic, and a customer-first mindset.

• 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.

• Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.

• Strong analytical and organizational abilities.

• Ability to thrive in a fast-paced, customer-focused environment.

• Familiarity with CRM systems and customer success tools is a plus.

• Driving License is mandatory

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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