Electrical Service Support Technician

Neurocore LLC; Crawley; On-site; GBP 42,000 - 44,000; Full time

Job summary

An established industry player is seeking an Electrical Service Support Technician to enhance their customer support team. This role offers a unique blend of in-house work and field service experience, providing extensive training to help you master the company's product range. You'll be responsible for diagnosing faults, assisting customers, and ensuring seamless communication with service technicians. Join a company known for its supportive culture and commitment to staff development, where your expertise will directly contribute to customer satisfaction and operational success. This is a fantastic opportunity for those looking to grow in a dynamic environment.

Benefits

Private health insurance

Life assurance

25 days holiday plus bank holidays

Qualifications

• Experience in electrical fault finding and customer support.
• Strong communication skills and computer literacy are essential.

Responsibilities

• Provide customer support via phone and email, resolving issues calmly.
• Conduct electrical and mechanical fault diagnosis using technical drawings.

Skills

Electrical fault diagnosis

Customer service communication

Mechanical fault diagnosis

Remote fault finding

Computer literacy

Education

Electrical or Electronic Engineering City & Guilds Level 1&2&3

HNC/HND or NVQ (Level 2 or above)

Tools

MRP / ERP system (Dynamics 365)

HMI software

Microsoft Word

Microsoft Excel

Job description

Role: Electrical Service Support Technician
Salary/package: £42,000 to £44,000 per annum, private health, life assurance, 25 days holiday plus bank holidays

Hours: 08:45 – 17:15 Monday – Friday
Site Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas

Company
A leading manufacturing company is looking for an Electrical Service Support Technician. This position is ideally suited to those with experience in full-time field service work who would prefer an in-house role.

The company has around 130 staff across the UK, USA & Europe – 115 staff in the UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.

Extensive training is provided for all staff. You will receive in-house training in production to gain knowledge of their product range and see the flow of materials from goods in, to assembly (electrical/electronic & mechanical), test (system testing, analysis & fault finding), and despatch.

Responsibilities

• Customer support through telephone, email, or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
• Advanced remote fault finding using our specialist Remote Monitoring tool.
• Electrical fault diagnosis, reading electrical-related drawings, wiring diagrams, circuit diagrams; a logical approach to fault diagnosis is required.
• Mechanical fault diagnosis, reading 2D and 3D mechanical drawings, understanding measurements and tolerances.
• Software - Understanding different types of HMI and being able to communicate with others to operate from afar.
• Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
• Briefing Service Technicians prior to scheduled work, liaising with them on-site regarding faults, installations, and service visits.
• Collection of commissioning information and release codes, updating the database accordingly.

Requirements

• Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
• Previous experience of Electrical fault finding (on-site or over the phone)
• Good customer service communication skills (both written and verbal)
• Meticulous, accurate, and confident (with the ability to close out)
• Computer literate (Word, Excel – basic level as a minimum)
• Must speak clear fluent English (including technical vocabulary)

Beneficial skills

• Field service experience (travelling for work within the UK or worldwide)
• Other foreign language (any is desirable in order of preference: Spanish, Portuguese, German, French, Italian)
• Knowledge of PCBs & PLCs (uploading of programmes and interrogation of fault records for troubleshooting)
• Experience of an MRP / ERP system (preferably Dynamics 365)
• Current manual driving licence
• Intermediate Excel capability

If this role sounds of interest, please apply now and send your most up-to-date CV to Jane at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Jane for further information.

We will endeavour to get back to all applicants, but if you have not heard back within 5 working days, unfortunately, your application has been unsuccessful.