Electrical Compliance Scheduler – Social Housing

British Engineering Services Group; Preston; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Annual salary review

20 days annual leave increasing to 25

8 bank holidays

EV salary sacrifice scheme

Employee benefits portal discounts

Health and wellbeing support

Volunteer and fundraising support

Job summary

British Engineering Services Group is seeking a Customer Service Advisor for the Preston Office to coordinate electrical compliance scheduling with residents and engineers. You will manage appointments, handle inquiries, and ensure works are completed on time, contributing to high access rates and customer satisfaction.

The role emphasizes strong organisation, communication, and problem-solving abilities, with a starting salary up to £26,277 and a comprehensive benefits package.

Qualifications

• Experience in a customer service, scheduling, planning or call handling environment.

Responsibilities

• Contact residents to arrange EICR inspections, remedial works and follow-up appointments.
• Handle inbound calls, emails and customer enquiries professionally and efficiently.
• Manage appointment confirmations, cancellations and re-bookings while providing clear guidance to residents.
• Schedule engineers to maximise productivity and minimise travel time.
• Coordinate remedial works and revisit appointments within agreed service levels.
• Monitor engineer diaries and respond effectively to scheduling changes.
• Maintain accurate records within CRM and scheduling systems.
• Produce operational reports relating to appointments, access rates and performance.
• Liaise with housing providers, Contract Managers and Engineers to support programme delivery.
• Identify opportunities to improve scheduling efficiency, customer experience and first-time completion rates.

Skills

Customer service

Scheduling

Organisation

CRM experience

Telephone manner

Communication

Problem solving

Multitasking

Outlook

Excel

Education

GCSEs in English and Mathematics

Tools

CRM systems

Scheduling software

Microsoft Outlook

Microsoft Excel

Job description

British Engineering Services Group is seeking a Customer Service Advisor for the Preston Office to coordinate electrical compliance scheduling with residents and engineers. You will manage appointments, handle inquiries, and ensure works are completed on time, contributing to high access rates and customer satisfaction.

The role emphasizes strong organisation, communication, and problem-solving abilities, with a starting salary up to £26,277 and a comprehensive benefits package.