Electoral Consultant

Civica; Altrincham; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 Days Annual Leave + bank holidays

Pension Contributions – 5% employer

Life Assurance – 4x salary

EV Scheme – electric/hybrid vehicles

Affinity Groups

Bounty Bonus – refer a friend

Job summary

Civica seeks an Electoral Consultant to support local authorities using Xpress. You’ll be the first contact for queries, helping resolve issues and maximise product value. The role blends customer service with deep product knowledge in a busy democratic services team.

Weekly hours include occasional evenings or weekends during busy elections, with strong communication and problem-solving essential to deliver prompt, reliable support.

Qualifications

• Experience in a customer service or support role, ideally handling queries by phone and email.
• Strong communication skills to explain information clearly and professionally.
• Problem-solving mindset to investigate issues and find practical solutions.
• High attention to detail and organisation for multiple cases.
• Good IT skills, including Microsoft Office and quick learning of new systems.

Responsibilities

• Be the first point of contact for customers via phone and email, providing friendly and efficient support.
• Log, track and resolve customer queries through our support system, ensuring everything is recorded accurately.
• Investigate issues using internal resources and product knowledge to provide clear, practical solutions.
• Keep customers updated on progress and outcomes, ensuring a positive support experience.
• Work closely with product, technical and operational teams to resolve more complex queries.
• Identify recurring issues or trends and share insights to help improve our products and support processes.

Skills

Customer support

Communication

Problem solving

Attention to detail

Organisational skills

IT literacy

Tools

Microsoft Office

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Electoral Consultant at Civica

We’re looking for an Electoral Consultant to join Civica’s Democracy team, supporting local authorities who use our electoral software, Xpress. You’ll be the first point of contact for customers, helping them resolve queries, troubleshoot issues and get the most from our products.

This is a great opportunity for someone who enjoys problem solving, working with customers and being part of a team that supports vital democratic services. No two days are quite the same, particularly during busy election periods, and you’ll play an important role in ensuring our customers receive prompt, reliable support when they need it most.

What you will do to be successful in this role:

Responsibilities

• Be the first point of contact for customers via phone and email, providing friendly and efficient support.
• Log, track and resolve customer queries through our support system, ensuring everything is recorded accurately.
• Investigate issues using internal resources and product knowledge to provide clear, practical solutions.
• Keep customers updated on progress and outcomes, ensuring a positive support experience.
• Work closely with product, technical and operational teams to resolve more complex queries.
• Identify recurring issues or trends and share insights to help improve our products and support processes.
• Take part in team knowledge sharing and training to build expertise in our electoral solutions.
• Provide additional support during busy election periods, including occasional evenings or weekends.
• Experience in a customer service or support role, ideally handling queries by phone and email.
• Strong communication skills, with the ability to explain information clearly and professionally.
• A problem‑solving mindset, able to investigate issues and find practical solutions.
• High attention to detail and organisation, with the ability to manage multiple cases at once.
• Good IT skills, including experience with Microsoft Office and learning new systems quickly.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Why You’ll Love Working with Us

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here’s what you can expect:

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Perks

• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.