EHR Senior Analyst

University College London Hospital; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An exciting opportunity has arisen within the UCLH EHR team to support the Patient Self-Scheduling initiative. The role requires individuals with strong skills in digital healthcare, having proficiency in Epic systems. As part of a dedicated scrum team, you will help shape workflows to improve patient care processes and outcomes, driving transformation in a collaborative environment dedicated to patient-centred care.

Benefits

Interest-free season ticket loan

Free independent and confidential support services

Retail discounts through a staff discount platform

Cycle to work scheme

On-site accommodation available

Qualifications

• Full understanding of UCLH values required.
• Experience of designing, building, configuring, and testing within Epic applications necessary.
• Relevant project management or improvement experience is essential.

Responsibilities

• Design, configure, build, and test the Patient Self-Scheduling programme.
• Support project plans execution with timely delivery and adherence to quality standards.
• Engage with clinicians to analyze service needs and align system enhancements.

Skills

Project management

Agile methodology

Communication

Education

Degree level education or equivalent experience

Higher professional clinical or management degree

Tools

Epic certification

Job description

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The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

An exciting opportunity to join the UCLH Electronic Health Record (EHR) team has arisen within our Patient Access & Flow team.

We are looking to recruit four enthusiastic individuals, to form part of a new team to delivery of a DEP to SER Masterfile conversion and Patient Appointment Self-Scheduling via MyCareUCLH (MyChart). We have a mixture of permanent and 2 year fixed term posts available - this will be discussed with candidates at interview

We are seeking individuals with a strong interest and experience in digital healthcare within an outpatient setting. Applicants should be Epic Certified/Proficient in at least one app, preferably Cadence/Ambulatory/MyChart or one of our other PAS based Apps such as Grand Central or Springboard.

This programme is a unique and challenging initiative aimed at delivering significant benefits for both patients and the organisation. Using the agile methodology, we will collaborate with key stakeholders to design, release, and iterate at pace-ensuring that we deliver value to the organisation as early as possible.

Our Epic EHR system plays a crucial role in improving care by providing staff and patients with seamless access to information, ensuring that services and treatment plans are built around patient needs. Patient Self Scheduling is key to our transformation programme, driving forward our vision as a digitally enabled organisation that supports efficient, effective, and most importantly patient-centred care.

Main duties of the job

The post holders will be part of a dedicated scrum team responsible for the design, configuration, build, and testing of the Patient Self-Scheduling programme and the pre-requisite . Working alongside the EHR Deputy Delivery Manager and Training & Adoption colleagues, they will establish strong relationships with departmental leads, super-users, and subject matter experts to assess current-state booking and MyCare workflows and contribute to shaping the future-state design and successful programme delivery.

They will support the Deputy Delivery Manager in executing project plans, ensuring timely delivery while adhering to governance frameworks, quality standards, and agile methodologies. Regular engagement with clinicians and operational managers will be key to analysing service needs, defining clinical best practices, optimising workflows, and aligning system enhancements with Trust strategic objectives.

Candidates who only hold one of the desired Certifications but lack the other will be provided with training and are expected to achieve certification or proficiency within their six-month probation period.
It is anticipated that post holders will need to spend at minimum one day on site per fortnight with the capacity to attend more frequently depending on business need. This post would therefore be suitable for staff who are looking for hybrid opportunities.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large & diverse population. We provide academically led acute & specialist services, to people from the local area, from throughout the United Kingdom & overseas. Our vision is to deliver top-quality patient care, excellent education, & world-class research.

We provide first-class acute & specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett &erson Wing)
• National Hospital for Neurology & Neurosurgery
• Royal National ENT & Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis & treatment of many complex illnesses. UCLH specialises in women's health & the treatment of cancer, infection, neurological, gastrointestinal & oral disease. It has world class support services including critical care, imaging, nuclear medicine & pathology.

At UCLH, we have a real 'One Team' ethos, & our values - safety, kindness, teamwork & improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note due to a number of other roles being advertised that it is a possibility that there will be a mixture of permanent and fixed term roles available at this level. This will be discussed with candidates at interview.

Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.
UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Person specification

Specific Requirements

Essential criteria

• Full understanding of and demonstrable commitment to the UCLH values.

Knowledge and Qualifications

Essential criteria

• Educated to degree level or equivalent through experience and professional development.
• Higher professional clinical or management degree or equivalent.
• Specialist knowledge across a wide range of subject areas relating to EHRS and digital services including Epic certification.
• Good knowledge and understanding of NHS clinical, administrative and operational workflows.

Experience

Essential criteria

• Relevant project management or improvement experience with a track record of delivery.
• Experience of change programmes while also developing and maintaining high standards of quality.
• A proven success in planning and effective implementation of software improvement plans.
• Experience of design, build, configuration and testing within Epic applications.

Skills and Abilities

Essential criteria

• The ability to work unsupervised and plan project work to agreed timescales to meet deadlines.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 680.3KB)
• Functional Requirements (PDF, 71.3KB)
• UCLH Values (PDF, 860.9KB)