Bank Receptionist

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider is seeking a dedicated Receptionist for Spire Cardiff Hospital. In this bank role, you will be the welcoming face of the hospital, providing excellent customer service to patients and ensuring a smooth experience. This position offers flexibility and competitive pay, along with various employee benefits.

Benefits

Access to Spire Healthcare pension

Access to Blue Light Card discounts

Free uniform

Free DBS check

Full induction and mandatory training updates

Free on-site parking

Qualifications

• Experience in a customer service environment.
• Good basic PC skills, including Word, Excel, and Outlook.
• A high degree of accuracy in administration.

Responsibilities

• Welcoming and registering patients, collecting information accurately.
• Managing the hospital switchboard and responding to inquiries.
• Undertaking various clerical duties as required.

Skills

Customer Service

Communication

Accuracy

PC Skills

Job description

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Receptionist | Bank | Spire Cardiff Hospital | Free on site Parking |

Are you a friendly, organised, and professional individual looking for a rewarding role in healthcare? Spire Cardiff Hospital is seeking a dedicated Receptionist to be the welcoming face of our hospital. In this vital role, you will provide excellent customer service to patients, visitors, and staff, ensuring a smooth and efficient experience. If you have a passion for delivering outstanding patient care, we would love to hear from you!

Duties & Responsibilities:

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants, and hospital teams as required, in a warm, professional, and caring manner to instill confidence.
• Ensuring compliance with NHS forms and processes.
• Handling cash strictly within the parameters of the 'Handling Cash Policy'.
• Discharging patients onto the computer system, ensuring the accuracy of all information.
• Managing the hospital switchboard professionally and efficiently, ensuring all calls or inquiries are responded to promptly.
• Undertaking various clerical duties, including checking bed status reports, ordering and distributing newspapers, issuing visitor badges, and booking taxis.

Who we're looking for:

• A personable individual with the ability to work independently and as part of a team.
• Good basic PC skills, including Word, Excel, and Outlook.
• A high degree of accuracy in administration.
• Excellent communication skills at all levels.
• Experience in a customer service environment.
• Experience with information management systems.

Contract Details:

Bank role with flexibility between 06:15 - 20:30, involving 4 to 7.5-hour shifts. Shift patterns will vary.

We offer competitive rates to our bank colleagues working on a flexible basis, often to cover busy periods, sickness, or annual leave.

• Bank colleagues are paid weekly.
• Access to Spire Healthcare pension.
• Access to Blue Light Card discounts.
• Smart spending discounts via 'Spire for You'.
• Free uniform.
• Free DBS check.
• Full induction and mandatory training updates.
• Free on-site parking.

We are committed to our employees' well-being through work-life balance, ongoing development, support, and rewards.

For further information or an informal conversation about career options with Spire, please contact Alison Roberts.

Closing Date: If we receive sufficient applications, we reserve the right to close this vacancy without further notice. Please submit your application promptly.