Reception Agent

Accor; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hotel in Liverpool as a Receptionist, where first impressions matter. You will ensure guests have a memorable experience from check-in to departure, promoting hotel facilities and providing exceptional service. Opportunities for development and a diverse work environment await you.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow

Qualifications

• Experience is an asset.
• Prior experience working with Opera or a related system.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.

Skills

Service-focused personality

Fluency in English

Tools

Opera

Job description

Company Description

Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Receptionist

First impressions are everything! As a Receptionist, you will take care of guests from their arrival to departure, ensuring they have a memorable experience with us.

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What You Will Be Doing

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service-focused personality is essential

Additional Information

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Your Team And Working Environment

In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.