EN - Reception Agent

Accor Hotels; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading hotel as a Receptionist, where you will create memorable experiences for guests from arrival to departure. This role offers opportunities for personal growth and development within a supportive team environment. With a service-focused approach, you'll ensure every guest feels valued and welcomed, enhancing their stay through exceptional service and personalized touches.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunities to develop your talent

Qualifications

• Experience is an asset, especially with Opera or related systems.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Greet, check-in, and respond to requests while providing exceptional service.
• Take initiative to add a personalized experience.
• Promote hotel facilities and enhance guests' stays through up-selling.

Skills

Service-focused personality

Job description

Company Description

Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.

Job Description

Receptionist

First impressions are everything! As a Receptionist, you will care for guests from arrival to departure, ensuring they have a memorable experience.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the world

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Promote hotel facilities and look for opportunities to enhance guests' stays through up-selling

Qualifications

Your experience and skills include:

• A service-focused personality is essential

Additional Information

Experience is an asset, especially prior experience working with Opera or a related system. Fluency in English is required; additional languages are a plus.

Your team and working environment: In 1-2 sentences, introduce the team, property, or office environment, reflecting the culture. Note: Customization may be included for specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion: We are an inclusive company, aiming to attract, recruit, and promote diverse talent.