IT Service Operations Manager for an MSP

ZipRecruiter; Lancaster; On-site; GBP 75,000 - 105,000; Full time

Job summary

A leading company in the technology sector is seeking an IT Service Delivery Manager to oversee service teams and ensure exceptional client satisfaction. This role demands strong leadership and problem-solving skills, with a focus on operational excellence and team development. The ideal candidate will have a background in IT service management and a passion for driving impactful change within a growing company.

Benefits

Medical, Dental, & Vision with Employer Contribution

401K with Employer Match

Paid Time Off

Volunteer Time Off

Employee Assistance Program

Qualifications

• 5+ years of experience in IT service management.
• Proven leadership skills with the ability to inspire teams.

Responsibilities

• Lead and manage a team to deliver 5-star service.
• Oversee NOC and Service teams, optimizing workflows.

Skills

Leadership

Problem Solving

Communication

Education

Bachelor's degree in Information Technology

Bachelor's degree in Business Management

Tools

SonicWALL

Ubiquiti

Meraki

Datto

VMware

Office 365

AWS

Azure

Job description

Job DescriptionJob Description

• Are you goal oriented and driven to lead and manage a team, seamlessly integrating tasks, schedules, and administrative details?
• Are you known for your reliability and ability to keep operations on track, even under pressure and time constraints?
• Do you find yourself working at a faster pace by creating efficiencies and ensuring processes are consistently followed?
• Do you seek variety and multiple projects to keep you energized and excited?
• Are you precise, organized, and attentive to the details?

If so, this may be the job for you!

The IT Service Delivery Manager serves as the linchpin in ensuring that our technology services exceed client expectations as well as overseeing the NOC and Service teams, optimizing technical workflows, and implementing best practices to achieve operational excellence.

Key Responsibilities:

Leadership & Accountability: Lead and Manage a team to deliver 5-star service—every time.

NOC & Service Quality Assurance & Client Satisfaction

NOC & Service Lead

NOC & Service Core Process & Delivery Standards

Service Gross Margin

NOC & Service Escalation

If you're ready to take on a challenging and rewarding position as the IT Service Delivery Manager for an MSP, where you can lead a team to drive impactful change and deliver outstanding service, apply today and become a key player at ONE2ONE Inc.

Requirements

Qualifications for IT Service Delivery Manager:

• Bachelor's degree in Information Technology, Business Management, or a related field.
• 5+ years of experience in IT service management, preferably within an MSP environment.
• Experience with SonicWALL, Ubiquiti, Meraki, Datto, VMware, Office 365
• AWS or Azure experience (a plus).
• Proven leadership skills with the ability to inspire and develop teams.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-centric mindset.
• High attention to detail and organization, with the ability to manage multiple tasks efficiently.
• Enthusiasm for contributing to the success of a growing company and client base.

Benefits

• Salary Range: $75K - $105K
• Medical, Dental, & Vision with Employer Contribution
• 401K with Employer Match
• Paid Time Off
• Volunteer Time Off
• Employee Assistance Program
• Scalability & Growth: We’re growing, and this role scales with you. Your success defines the future
  
  *To be considered for this role, please take this short 10-minute survey! ONE 2 ONE Inc.