Service and Projects Coordinator

The West Group Ltd; Honiton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a motivated Service and Projects Coordinator to manage service plans and support engineering projects. This hybrid role involves both office coordination and customer engagement, ideal for someone who enjoys planning and interaction. The candidate will work closely with the Service Manager and other key stakeholders to drive customer satisfaction and promote service offerings.

Benefits

Training and Development

Qualifications

• Excellent communication and organisational skills.
• Ability to multitask and manage time effectively.
• Strong customer-facing skills with a commercial mindset.

Responsibilities

• Generate and sell compressor service plans.
• Coordinate and oversee engineering projects.
• Build and maintain relationships with key service plan accounts.

Skills

Communication

Organisational Skills

Customer-facing Skills

Multitasking

Tools

Outlook

Excel

Job description

Were looking for a motivated and organised individual to join our growing team. As a Service and Projects Coordinator, youll play a pivotal role in managing service plans, supporting engineering projects, and driving customer satisfaction. This hybrid role blends office-based coordination with customer-facing engagement, making it ideal for someone who enjoys both planning and interaction.

What Youll Be Doing

1. Work closely with the Service Manager to generate, present, and sell compressor and ancillary equipment service plans.
2. Conduct customer visits as needed for presentations and fact-finding.
3. Coordinate and oversee engineering projects in collaboration with the Service Manager, Engineering Manager, and Operations Director.
4. Prospect new and existing accounts to promote our service offerings.
5. Build and maintain strong relationships with key service plan accounts.
6. Support internal sales during peak periods, holidays, and absences.
7. Submit a monthly sales report (pipeline, wins/losses) and maintain a weekly call plan.
8. Ensure the accuracy and validity of ongoing service plans.
9. Promote the company's full portfolio to existing clients where appropriate.

Quotations & Order Processing

1. Prepare and submit quotations with appropriate managerial approval.
2. Support customer inquiries as needed, working alongside the external sales team or Directors.

What Were Looking For

1. Excellent communication and organisational skills.
2. Ability to multitask and manage time effectively in a fast-paced environment.
3. Strong customer-facing skills with a commercial mindset.
4. Familiarity with Outlook and Excel reporting.
5. Willingness to learn and stay current with industry standards and training (e.g., HPC, Omega, Infinity, H&S).
6. A proactive, professional attitude and the flexibility to assist with a variety of tasks as needed.

Training & Development

We're committed to your growth. Training will be provided and approved by the Service Manager to ensure you're equipped for the role.

Reporting Structure

1. Reports to: Service Manager
2. Regular interaction with: Operations Director and Engineering Manager