Operational Excellence Manager

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 65,000 - 73,000; Full time

Job summary

A leading financial services company is seeking an Operational Excellence Manager to lead the Continuous Improvement and Automation team. This role focuses on enhancing productivity and fostering a culture of continuous improvement. The ideal candidate will possess strong problem-solving skills and experience in business transformation initiatives, driving innovation and leading a dynamic team.

Benefits

Up to 15% pension contribution

Annual bonus (performance-based)

Share schemes including free shares

Flexible benefits such as shopping discounts

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience in end-to-end delivery of business transformation initiatives.
• Experience leading transformational and capability-building activities.

Responsibilities

• Leading and inspiring a team to achieve goals.
• Developing and implementing strategies to improve productivity and efficiency.
• Driving innovation and implementing new technologies or processes.

Skills

Problem Solving

Leadership

Analytical Skills

Job description

End Date: Thursday 22 May 2025

Salary Range: £65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

The Continuous Improvement and Automation team is at the heart of the Group Chief Operating Office driving change, transformation, and improvement across Lloyds Banking Group.

Job Description

JOB TITLE: Operational Excellence Manager

SALARY: £65,385 - £72,650

LOCATION: Edinburgh or Bristol

Hours: Full Time

WORKING PATTERN: Hybrid, 40% (or two days) in the Edinburgh or Bristol office site

About this opportunity

We are seeking a forward-thinking Manager to lead workstreams within our Continuous Improvement and Automation team, focusing on streamlining processes, enhancing productivity, and fostering a culture of continuous improvement. The ideal candidate is a strategic thinker with problem-solving skills and a commitment to excellence.

Responsibilities include:

• Leading and inspiring a team to achieve goals.
• Developing and implementing strategies to improve productivity and efficiency.
• Evaluating information, determining options, and applying judgment to drive organizational outcomes.
• Identifying issues and creating effective solutions.
• Driving innovation and implementing new technologies or processes.
• Managing projects, organizing, and prioritizing work to meet requirements.
• Communicating effectively to articulate ideas and influence stakeholders.

About us

We’re on an exciting journey with investments in our people, data, and technology leading to innovative projects and new ways for our people to work, learn, and thrive.

What you’ll need

• Experience in end-to-end delivery of business transformation initiatives.
• Experience leading transformational and capability-building activities.
• Strong problem-solving skills (quantitative, conceptual, analytical).
• Understanding of the operating model of a financial services company, including systems, data, processes, and governance.

About working for us

We promote inclusivity, diversity, and a culture where everyone can belong and be their best. We welcome applications from under-represented groups and are disability confident, offering reasonable adjustments during recruitment.

Benefits include:

• Up to 15% pension contribution
• Annual bonus (performance-based)
• Share schemes including free shares
• Flexible benefits such as shopping discounts
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

Join us to do meaningful work that makes a difference to millions of people. At Lloyds Banking Group, we're driven by a purpose to help Britain prosper, offering opportunities to learn, grow, and develop.

We prioritize data security and confidentiality, only requesting sensitive information during formal interview processes or after accepting an offer, with clear explanations provided.

We are committed to building a truly inclusive workplace that reflects the diversity of our customers and communities, where all colleagues can make a real difference.