Salesforce Administrator

PayPoint; Digswell; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Salesforce Administrator to join their Agile team. In this role, you will manage Salesforce applications, ensuring efficient delivery of customer-facing products. Your responsibilities will include handling user issues, customizing Salesforce features, and monitoring data integrity. With a blend of remote and onsite work, this position offers a supportive environment with ample opportunities for professional growth and development. Join a company that values inclusivity and teamwork while making a significant impact in the CRM landscape.

Benefits

Holiday purchase scheme

On-site gym and nationwide gym discounts

Access to online benefits portal

Opportunities for progression and development

Contributory pension scheme

Private medical insurance

Life assurance of 3x salary

Critical illness cover

Cycle2Work scheme

TasteCard dining discounts

Qualifications

• 1-2 years experience implementing and configuring Salesforce.com.
• Experience with Sales and Service Clouds is a plus.

Responsibilities

• Handle escalation of issues from all SFDC users and provide feedback.
• Manage user profiles, roles, permission sets, and licenses.

Skills

Salesforce Administrator Certification

Apex

SQL Server (T-SQL, Stored Procedures)

Strong communication skills

Team player attitude

Tools

Salesforce.com

Azure Cloud

Job description

Vacancy Name
Salesforce Administrator

Vacancy No
VN463

Employment Type
Full-Time

Business Name
PayPoint Network Ltd

Location
Welwyn Garden City

Job Details

What will you be doing?

As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products. You will evangelise Salesforce within the company, working with Business stakeholders and the CRM Team to ensure requirements are delivered efficiently using Agile principles.

The role is primarily responsible for managing support activities of applications and systems within CRM Services, including Salesforce and PayPoint Back Office systems. A key focus is to reduce incidents and provide excellent service to business users serving Retailer and Merchant communities.

What would we like from you?

• Salesforce Administrator Certification with relevant experience
• Handling escalation of issues from SFDC users and providing feedback
• Managing user profiles, roles, permission sets, assignment rules, and licenses
• Creating and customizing objects, fields, page layouts, security rules, workflows, and validation rules
• Monitoring data quality, integrity, and user adoption
• Implementing best practices for system maintenance, security, releases, data integrity, backups, etc.
• Supporting all CRM systems including Salesforce and back-office systems
• Ensuring proper controls for changes transitioned into production
• Collaborating with Support Team on business change delivery
• Contributing to the CRM roadmap and support initiatives
• Promoting knowledge sharing within CRM Services
• Desirable: Experience with Apex, triggers, batches, integrations, and best practices

It would be great if you already have...

• 1-2 years experience implementing and configuring Salesforce.com, with Lightning support at enterprise level
• CPQ Advanced and Admin Advanced certifications (Desirable)
• Knowledge of declarative tools like Process Builder and Lightning Flows
• Experience with Sales and Service Clouds
• Support team experience
• SQL Server (T-SQL, Stored Procedures)
• Azure Cloud experience
• Strong communication skills
• Team player attitude

What can we do for you?

This position offers a mix of remote and onsite work at our Welwyn Garden City office, with onsite presence expected once a month for team meetings.

• Holiday purchase scheme, 25 days holiday plus bank holidays
• On-site gym and nationwide gym discounts
• Access to online benefits portal with deals and discounts
• Opportunities for progression and development
• Contributory pension scheme
• Private medical insurance
• Life assurance of 3x salary, with options to purchase additional cover
• Additional benefits like critical illness cover, Cycle2Work scheme, dental insurance, and TasteCard dining discounts

We are committed to fostering an inclusive culture where everyone can thrive and feel a sense of belonging at PayPoint.

Description

As a Salesforce Administrator, you will be part of an Agile team delivering customer-facing products, evangelising Salesforce, and working with stakeholders to meet requirements efficiently using Agile principles.

Key Responsibilities

• Handle escalation of issues from all SFDC users and provide feedback
• Manage user profiles, roles, permission sets, and licenses
• Create and customize objects, fields, page layouts, security, workflows, and validation rules
• Monitor data quality, integrity, and user adoption