Service Desk Engineer

JR United Kingdom; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

A Bristol-based legal practice is seeking a Senior Service Desk Engineer to provide support to global users. The role involves troubleshooting, developing IT solutions, and ensuring timely incident resolution. This position offers a unique opportunity for career growth in a company recognized for its excellent culture and employee support.

Benefits

Private Medical Insurance

Income Protection

Life Assurance

Qualifications

• Experience in technical support within a Microsoft environment.
• Support and troubleshooting of mobile devices.

Responsibilities

• Provide phone, email, and remote support to IT system users.
• Ensure timely resolution of incidents and escalate when necessary.
• Develop IT solutions that meet business needs.

Skills

Technical Support

Troubleshooting

User Support

Tools

Microsoft Environment

Mobile Devices

Job description

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We are supporting a Bristol-based legal practice that is looking to onboard a Senior Service Desk Engineer to provide support to global users.

With a strong reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has consistently won awards for best culture, best practice, and company of the year in their industry. They prioritize their employees by providing ongoing support and development programs to help you succeed.

The Role:

• Provide phone, email, and remote support to IT system users across multiple international locations.
• Ensure timely resolution of incidents, aiming for first-time fixes, and escalate when necessary.
• Develop IT solutions that meet business needs and user requirements.

The Candidate:

• Experience in technical support within a Microsoft environment.
• Support and troubleshooting of mobile devices, including administration.
• Experience supporting remote access and flexible working solutions.

The Package:

• Private Medical Insurance
• Income Protection
• Life Assurance

If you're interested and believe you're a good fit for this role, click the 'Apply Now' button and send us your CV.