Technical Logistics Manager - Cisco & Meraki - GBP45-50K - Office based

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen; Bracknell; On-site; GBP 45,000 - 50,000; Full time

Job summary

Join a forward-thinking IT services company as a Technical Logistics Manager, specializing in Cisco and Meraki technologies. This role offers a unique pathway to managerial responsibilities, mentorship, and career progression in a dynamic team environment. You will be instrumental in ensuring customer satisfaction through efficient logistics management, technical support, and team leadership. With a strong focus on personal development and a supportive culture, this is an exciting opportunity to grow your career in a high-growth sector. Become part of a team that values innovation and excellence, and contribute to impressive projects with significant impact.

Qualifications

• Hands-on experience with Cisco and Meraki technology.
• Managerial experience with a focus on team leadership.

Responsibilities

• Conduct proactive tests, fixes, and repairs on Cisco & Meraki equipment.
• Ensure timely returns and customer satisfaction through effective support.

Skills

Cisco expertise

Meraki expertise

Managerial skills

RMA background

Excellent communication skills

Team leadership skills

Job description

Technical Logistics Manager - Cisco & Meraki - GBP45-50K - Office based - Bracknell

My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting Pathway directly to a hands-on/managerial role within Cisco and Logistics.

Why?:

• Mentorship through to becoming a department manager within a couple of years
• Great opportunity for career progression in a supportive high-growth team environment
• Inviting people first culture

You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct Pathway to become his successor when he leaves the company.

Candidates MUST have or be eligible to gain SC clearance upon hire.

Key Skills required:

• Confident hands-on Cisco & Meraki expertise
• Managerial skills and experience
• Preferably RMA background eg testing, fixes, repairs, RMA experience
• Excellent communication skills
• Managerial team leadership skills (optimise your team around you)

This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.

Responsibilities:

• Carrying out proactive Cisco & Meraki tests, fixes and repairs - eg kit comes back - assist in testing Routers, Switches, access points.
• Does it work, replace power supply, test, put back into stock, or send external repair.
• Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company.
• Using technical knowledge to manage support calls and support bid management.
• Allocation and dispatch of stock.
• Ability to meet deadlines and maintain high standards even when under pressure.
• Engagement in projects requiring specific stock management, warranty and returns via the RMA process.
• Manage, lead, optimise and get the most out of the team you're leading.
• Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
• Maintain high quality across the board.

Please hit the button to Apply and/or email (see below) or call for further info.

Technical Logistics Manager - Cisco & Meraki - GBP45-50K - Office based - Bracknell