Customer Data Analyst

TN United Kingdom; Chelmsford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading local authority in the UK is seeking an analytical professional for a fixed-term contract. The role involves providing quantitative and qualitative analysis to support decision-making and service development. Candidates should possess a degree and practical experience in analytical tools, with a focus on collaborative working and stakeholder engagement.

Benefits

Flexible working arrangements

Support for unpaid carers

Qualifications

• Educated to degree level or equivalent by experience.
• Practical knowledge of analytical tools.
• Experience in a political environment.

Responsibilities

• Produce high-quality analytical reports with clear recommendations.
• Gather and analyze data for service development.
• Provide business intelligence for effective decision-making.

Skills

Analytical tools

Quantitative analysis

Qualitative analysis

Stakeholder engagement

Data analysis methodologies

Education

Degree level education or equivalent experience

Job description

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*This is a hybrid-working role, with attendance in the Chelmsford office expected to be to 1 day per week on average, depending on business need.

This is a fixed term contract / secondment opportunity for a period of 12 months.

Essex is committed to ensuring it is a place where business can flourish, communities are supported to be more resilient, collective environmental impact is minimised, and strong partnerships between the public, private, and voluntary sectors are secured to drive joint outcomes.

The role will provide the Council with reliable quantitative and qualitative analysis. This will require gathering and analyzing a wide range of business data and evidence for the development of services and products to support the Council’s business plans. Collaborative working and engagement with Senior Leaders and external stakeholders are required to provide the information and business intelligence needed for effective leadership, governance, and decision-making.

The role requires education to degree level or equivalent by experience, with an understanding of the complexities of working in a political environment. Practical experience and knowledge of analytical tools in an evidence-led organization are needed.

Accountabilities

1. Responsible for using a range of sources to produce high-quality analytical reports with clear recommendations for action to improve outcomes for local people and/or organizational effectiveness.
2. Developing and delivering a range of analytical, financial, performance, and demographic information to enable the Council to make timely and efficient decisions.
3. Responsible for gathering and analyzing a wide range of data and evidence for the development of services and products to agreed service standards.
4. Providing Senior Leaders and stakeholders with the information and business intelligence required for effective leadership, governance, commissioning, and decision-making.
5. Providing timely analysis to enable the Council to focus on demand management and prevention, as well as whole-systems integration.
6. Developing evidence-based recommendations through data analysis methodologies relating to need, demand, and supply.
7. Working collaboratively with stakeholders to scope requirements and develop robust research and analysis products to assess current and future needs, demand, trends, and supply across the Council.

Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, knowledge, and experience

1. Educated to degree level or equivalent by experience.
2. Evidence of continuing professional development and knowledge in relevant professional areas.
3. Understanding of the complexities of working in a political environment with the skills to respond to different perspectives.
4. Practical knowledge and experience of using quantitative and qualitative analytical tools and techniques to produce recommendations that lead to improvements.
5. Good understanding of organizational performance management frameworks.
6. Knowledge of evaluation frameworks and techniques, demonstrating impact in complex multi-agency programs.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognized in the top three of the latest IMPOWER index for productivity, we ensure everyone matters. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about this on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interviewing all disabled applicants who meet the minimum requirements of the job under our Job Interview Scheme. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interviewing all veterans and care leavers who meet the minimum requirements of the role.

Once you’ve secured a role within Essex County Council, you will receive many employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behavior. We kindly ask that you embrace our code of conduct and the standards throughout the recruitment process. Your commitment helps us maintain a positive and respectful workplace.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. All employees and volunteers are expected to share this commitment.

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