Supporter Care and Fundraising Assistant

Driver Hire Borders; England; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

An established industry player is seeking a passionate Supporter Care and Fundraising Assistant to join their dynamic team. This role is pivotal in ensuring that every supporter feels valued and engaged, enhancing their experience while contributing to a noble cause. You'll be responsible for managing inquiries, processing donations, and maintaining records, all while collaborating with various teams to maximize supporter satisfaction. With opportunities for hybrid working and a supportive environment for career growth, this position offers a chance to make a real difference in the community.

Benefits

25 days holiday plus bank holidays

Pension with Life Assurance

Colleague discount across retail stores

45p per mile for work travel

Excellent training and development

Qualifications

• Experience in Supporter Care or Customer Care is essential.
• Strong analytical and interpersonal skills are required.

Responsibilities

• Be the first point of contact for supporters via phone and email.
• Process donations and maintain accurate supporter records.

Skills

Supporter Care

Customer Care

Analytical Skills

Interpersonal Skills

Microsoft Excel

Microsoft PowerPoint

Tools

Dynamics 365

Job description

Join Our Fundraising Team and Make a Difference!

At Dorothy House we work to ensure that everyone in our community with a life-limiting illness has access to the best possible end of life care for free when and where it is needed the most. Without the generous donations from our supporters, our care and services would not be possible, and that's where you come in

"Giving is not just about making a donation, it's about making a difference." - Kathy Calvin

We have a fantastic opportunity for a highly organised, empathetic, and detail-oriented individual to join our passionate Fundraising Team as a Supporter Care and Fundraising Assistant. In this vital role, you will ensure every supporter receives a heartfelt and memorable experience, helping to strengthen long-term engagement and fuel our charitable mission.

SUPPORTER CARE AND FUNDRAISING ASSISTANT | Band 3 | £24,071 - £25,674 per annum

As a Fundraising Assistant, you will be based at our beautiful Winsley Hospice with occasional hybrid working available, you will be at the forefront of our supporter engagement - responding to enquiries, processing donations, maintaining accurate records, and providing timely, personalised thank you's that exceed expectations.

As our Supporter Care and Fundraising Assistant, you will:

• Be a friendly and efficient first point of contact for supporters, both by phone and email.
• Manage general fundraising inboxes, ensuring accurate triage and excellent customer care.
• Process incoming donations from various sources, entering supporter data onto our CRM (Dynamics 365) accurately and in line with GDPR and gift aid procedures.
• Ensure donor records are kept up to date with preferences, communications, and interactions.
• Reconcile income with the Finance Team and assist with Direct Debit and standing order processes.
• Prepare and send timely, personalised thank you letters, particularly for sensitive 'in memory' donations.
• Coordinate materials and stock for fundraising activity and volunteer groups.
• Support events and help steward supporters throughout their journey with Dorothy House.
• Work collaboratively across the Fundraising and Finance teams to enhance supporter satisfaction and maximise income.
• Continually improve processes and contribute ideas to enhance supporter care.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is Full Time position working 37.5 hours per week (Monday - Friday), with Hybrid working opportunities available.

We also welcome applications from those who might be looking for part time.

ABOUT YOU

Essential requirements:

• Experience in Supporter Care / Customer Care
• Can demonstrate strong analytical skills
• Good interpersonal skills, being a confident communicator and presenter
• Can give examples for thinking creatively to complete task and achieve goals.
• Experience using Microsoft tools such as Excel and PowerPoint, for creating presentations and reports.

Desirable requirements:

• Experience working within a marketing role
• Has a good understanding of fundraising and/or the charity sector
• Can demonstrate knowledge of marketing strategies and practices

In return you will be supported in post to grow and develop your career! You will be encouraged to offer ideas and innovation to deepen supporter engagement and you will receive a competitive remuneration package, all whilst knowing that you are helping to really make a difference.

ABOUT THE BENEFITS

Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

• 25 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 27 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.