Retail Sales Assistant

TN United Kingdom; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading British skincare brand as a Retail Sales Assistant. Drive sales of Elemis products while providing exceptional customer service. You will play a key role in maintaining standards and achieving sales targets, contributing to the company's sustainability goals.

Benefits

Generous staff discounts on Elemis and other L'OCCITANE Group products

Excellent well-being policies, including maternity and paternity

Holiday allowance that increases with service length

Company pension scheme

Bonus/commission scheme

Healthcare plans

Qualifications

• At least 3 years of proven sales experience, including link selling.
• Experience with premium skincare brands.

Responsibilities

• Drive sales proactively and enthusiastically, meeting and exceeding targets.
• Maintain cleanliness, hygiene, and presentation standards of the counter.
• Provide high standard customer service and handle complaints promptly.

Skills

Sales

Customer Service

Product Knowledge

Education

Good education level in the UK/Europe or equivalent

Job description

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Retail Sales Assistant - Elemis

As our Retail Sales Assistant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge are essential to ensure strong sales KPIs.

You will ensure link selling and eventing are key to your remit, reporting into the Retail Development Consultant. Your organisation and attention to detail will maintain the Company standards, delivering an exceptional Elemis journey for each client.

Contract Details:

• Contract Type: Permanent
• Weekly Hours: 22.5

What Will You Do?

• Drive sales proactively and enthusiastically, meeting and exceeding personal and counter targets.
• Raise awareness of the Elemis brand and educate clients on products and ranges.
• Participate in promotional and PR activities to ensure their success.
• Ensure products prescribed are appropriate to clients' needs, considering medical contraindications.
• Assist the Account Management Team in recording sales figures and stock levels to meet KPIs.
• Maintain the counter's cleanliness, hygiene, and presentation standards.
• Provide high standard customer service, handle complaints promptly, and consult with the Account Management Team as needed.
• Keep client information confidential and secure.

Sustainability Responsibilities

• Contribute to Elemis' sustainability goals related to Climate, Biodiversity, and People.
• Be mindful of sustainability when ordering testers and products, and during promotional activities.
• Perform other duties as requested by management.

The Perfect Candidate:

• At least 3 years of proven sales experience, including link selling.
• Good education level in the UK/Europe or equivalent.
• Results-driven with a passion for sales.
• Experience with premium skincare brands.
• Elemis treatment and product knowledge preferred.
• Understanding of Elemis' philosophy is a plus.

What We Offer:

• Generous staff discounts on Elemis and other L'OCCITANE Group products.
• Excellent well-being policies, including maternity, paternity, income protection, and life assurance.
• Holiday allowance that increases with service length.
• Company pension scheme, bonus/commission scheme, healthcare plans, and more.

Elemis is a leading British brand in spa and skincare, expanding globally in over 45 countries. We are committed to sustainability, ensuring all actions contribute to our Climate, Biodiversity, and People pillars.