Retail Supervisor

TN United Kingdom; Fleetwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in sportswear is seeking a Supervisor to create a world-class shopping environment. You will lead the team, drive productivity, and ensure exceptional customer service. This role offers the chance to develop your career within a fast-paced, high-growth brand.

Benefits

Opportunity to build a career with a fast-paced brand.

Qualifications

• Experience in a supervisory or management role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.

Responsibilities

• Supervise team members in duties and performance.
• Drive business initiatives and support the team to meet targets.
• Ensure store standards meet company expectations.

Skills

Communication

Problem-solving

Decision-making

Time management

Team player mentality

Adaptability

Job description

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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

As a Supervisor, you are the ultimate Service Role Model in our store. Along with the Managers, you are responsible for creating a world-class shopping environment for our customers. You lead the team, setting the pace, driving productivity, and maintaining a positive and fun environment. You inspire the teams by showcasing what great looks like.

You will be responsible for leading the team daily, in all areas of the store, deputising for the Managers, ensuring both the sales floor and behind-the-scenes operations run smoothly. You are an excellent communicator and always work with pace and authority, getting the best from the team.

Responsibilities

1. Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management.
2. Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
3. Train new team members in company standards, customer service, and job duties.
4. Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.

Driving Results:

1. Clearly communicate with and direct the team to ensure all tasks are delivered.
2. Drive business initiatives and support the team to meet targets, e.g., email capture.
3. Support Managers in achieving team targets.
4. Build relationships across the business to share best practices.

• Make commercial decisions and suggestions to improve business performance.

• Drive the team to ensure store standards meet company expectations, creating the right shopping experience for customers. Ensure stock availability and escalate issues to Managers.

• Use all business reports to identify risks and opportunities and utilize store visit reports effectively.

• Be aware of competitors' activities on the high street and online, supporting Managers to keep the store ahead and offering a unique shopping experience.

Developing the Best:

1. Take ownership of your own development, acting as a role model for the team.
2. Support the Manager in recruiting new team members and coaching them.
3. Help create a culture where wellbeing matters, good performance is rewarded and recognized, and foster a community environment.
4. Adapt your style and approach to meet the needs of the team, understanding how your actions impact individuals.

Operations:

1. Identify potential risks and escalate them appropriately.
2. Take accountability for health and safety, supporting Managers to meet all H&S requirements.
3. Support store operations, including acting as a key holder and ensuring procedures are followed.
4. Be aware of stock loss and markdown impacts, supporting control measures.

Future Focus:

1. Plan ahead for upcoming store activities like stock takes, layout changes, and promotions.
2. Embrace new technology and business initiatives, coaching the team on the importance of a multichannel shopping experience.

Skills & Qualities

• Experience in a supervisory or management role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.
• Outstanding communication skills.
• Problem-solving initiative.
• Decision-making skills.
• Excellent interpersonal skills.
• Adaptability to change.
• Time management skills.
• Team player mentality.
• Passion for the brand.

What We Offer

• An opportunity to build a career with a fast-paced, high-growth brand.