Technical Consultant

ZipRecruiter; Staines-upon-Thames; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Consultant to join their dynamic team. This role focuses on delivering high-quality customer support for proprietary software in the media and entertainment sector. The ideal candidate will have a strong background in Linux and troubleshooting, along with excellent communication skills. You will be part of a dedicated team, providing critical support to high-profile customers while engaging in exciting new projects. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.

Benefits

Flexible working arrangements

Community events

Mental health wellbeing initiatives

Family-friendly policies

Qualifications

• Strong experience with Linux in a supporting role.
• Excellent customer-facing communication skills.
• Ability to work effectively in fast-paced environments.

Responsibilities

• Deliver support services for proprietary software components.
• Rapid response to platform incidents.
• Participate in new system deployments and share knowledge.

Skills

Linux

Troubleshooting

B2B Customer Support

SQL

Oracle

MongoDB

Video/OTT Ecosystem

Job description

Job Description

Company Overview

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

Role Description

Do you watch TV? Do you stream videos to your computer, phone, or tablet? Synamedia has technology deployed across the globe which is changing the way the world is informed and entertained. Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers.

We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. This is an exciting opportunity to be part of a strong team supporting some of our high profile, key customers. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.

Responsibilities

• This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customer's offices in Heathrow area.
• You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
• Rapid response to platform incidents, ensuring the customer is always kept up to date with the progress of any investigation, and provide input to a detailed resolution report including any further actions required.
• Work with team members to provide detailed analysis of any software defects to the development team.
• Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
• Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
• Pro active involvement in progressing backlog tickets through to conclusion.

Skills and Experience

• Proven experience working with Linux environments - Mandatory
• Strong troubleshooting skills in complex systems - Mandatory
• Experience supporting B2B customers, particularly strategic accounts - Mandatory
• Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
• Experience in the Video/OTT ecosystem - Advantage
• Ability to work effectively in fast-paced environments and collaborate with cross-functional teams

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.