IT Support Technician

TN United Kingdom; Brambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consultancy firm is seeking an IT Support Technician to assist in day-to-day technical support. The role involves troubleshooting hardware/software issues, managing user access, and ensuring IT security and compliance. Ideal candidates will have strong problem-solving skills and a background in IT support.

Benefits

25 days annual leave

5% employer contribution pension scheme

Private medical insurance

Employee assistance programme

Dental and optical cashback

Life insurance cover

Qualifications

• Minimum of 1 year experience in an IT support role.
• Proficiency with Windows operating systems.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).

Responsibilities

• Provide first-line and second-line support for hardware and software issues.
• Administer user accounts and manage onboarding/offboarding processes.
• Monitor health and performance of IT systems and network infrastructure.

Skills

Problem Solving

Communication

Time Management

Education

Bachelor’s degree in Information Technology

Tools

Microsoft 365

Entra ID

Intune

Defender 365

Job description

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Evalian are seeking an IT Support Technician to assist our IT Manager in providing day-to-day technical support to ensure the smooth operation of the organisation’s IT Infrastructure. This is an excellent opportunity for a driven and highly organised team player to join our rapidly expanding consultancy business.

The Role

The role will involve trouble shooting hardware and software issues, managing user access, maintaining IT systems, and ensuring that the IT environment is secure and efficient. You will work closely with the IT Manager to implement new systems, manage upgrades, and ensure compliance with IT policies.

Key Responsibilities

Technical Support

• Provide first-line and second-line support for hardware, software, and cloud network issues, ensuring timely resolution.
• Assist with setup, maintenance, and troubleshooting of user devices (laptop, tablets, mobile phones, monitors, and other devices).
• Respond to and resolve incidents and service requests as directed by the IT Manager, prioritising and escalating issues as needed.

User Management

• Administer user accounts, permissions, and access rights across various systems.
• Manage the onboarding and offboarding process for new and departing employees, including setup of devices and software.

Systems Management

• Monitor the health and performance of IT systems, servers, and network infrastructure.
• Support in maintaining and upgrading network hardware, including routers, switches, and wireless access points.
• Assist with backup and recovery processes and ensure data integrity.

Compliance and Security

• Assist in maintaining security standards, including ISO 27001 and ISO 9001, and Cyber Essentials and Cyber Essentials Plus compliance.
• Monitor antivirus, firewall, and other security solutions to safeguard the organisation’s data.
• Conduct regular audits of IT equipment and ensure compliance with asset management procedures.

Collaboration and Communication

• Work closely with the IT Manager to plan and implement IT projects and upgrades.
• Communicate effectively with non-technical staff to provide clear explanations of IT issues.
• Maintain detailed records of all IT assets and prepare regular reports for the IT Manager on the status of IT systems.

The Person

You will have a minimum of 1 year experience in an IT support role, be comfortable in learning new skills in a fast-moving environment, be able to contribute to our growth and become a valued member of the team.

You will require:

• Proficiency with Windows operating systems.
• Experience with Microsoft 365, Entra ID, Intune, Defender 365 and other Microsoft admin panels.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Experience with hardware setup and troubleshooting, including desktops, laptops, printers, and mobile devices.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Effective time management skills and ability to handle multiple tasks.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) would be advantageous.
• Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.

The Package

The salary on offer will depend on experience and qualifications but will be between £25,000 and £35,000.

All employees get 25 days of annual leave per year, plus bank holidays and Birthday Day Off.

Benefits include 5% employer contribution pension scheme, private medical insurance, employee assistance programme, dental and optical cashback and life insurance cover.

Why Work for Us

Evalian support a wide range of clients and organisations. The work is interesting and varied and we operate a relaxed and flexible working environment.

You'll work with a great team of more than 70 people specialising in data protection compliance, GDPR, information security, penetration testing and ISO certification consultancy. We put focus on knowledge sharing, continual development and support achievement of professional qualifications.

Location

The role is office based at our Head Office located near to Winchester. After an initial probation and training period there may be scope for a mutually agreed hybrid working arrangement, however, there would still be an expectation of a minimum of 3 days per week in the office.

Due to the location of the office it would be advantageous if you are a driver with access to your own vehicle in order to reliably commute.

We are not working with agencies at this time thank you.