Customer Team Leader - Full, paid training provided (Hiring Immediately)

JR United Kingdom; Lisburn; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their dynamic team in Lisburn. This role offers the opportunity to lead store operations, coach team members, and deliver exceptional customer service. With a focus on community engagement and team development, you will play a vital role in ensuring store safety and operational excellence. Enjoy benefits like paid training, a generous holiday allowance, and a supportive work environment that values diversity and inclusion. If you are passionate about customer care and leadership, this role is perfect for you!

Benefits

36 days holiday including bank holidays

Pension with up to 10% contribution

Access to virtual healthcare services

30% discount on products

Support for wellbeing

Qualifications

• Genuine care for customers and members.
• Ability to lead and support while working on the shop floor.

Responsibilities

• Provide friendly, helpful, and thoughtful customer service.
• Develop team capabilities through coaching and training.
• Ensure store safety, legality, and operational readiness.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Communication

Job description

The provided job description contains relevant information but can be improved for better readability and structure. Here is a refined version with better formatting and focus:

Customer Team Leader - Full, Paid Training Provided (Hiring Immediately), Lisburn

Location: 150 Kings Road, Belfast, BT5 7EJ

Pay: £13.65 per hour

Contract: 18 hours per week + regular overtime, permanent, part-time

Working Pattern: Varied shifts including early mornings, afternoons, late evenings, and weekends (to be discussed at interview)

Full, paid training provided. You can now apply via your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorize age-related sales.

About the Role

We’re looking for Customer Team Leaders to join our team at Co-op. As a leader, you’ll support store operations, coach team members, deputize for the Store Manager, and deliver excellent customer service. Responsibilities include re-stocking shelves, cleaning spillages, and managing store safety and legal compliance.

Benefits

• 36 days holiday including bank holidays
• Pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on Co-op products
• Support for physical, mental, and financial wellbeing

Key Responsibilities

• Provide friendly, helpful, and thoughtful customer service
• Develop team capabilities through coaching and training
• Ensure store safety, legality, and operational readiness
• Manage stock accuracy and diligence checks
• Support HR processes and deputize for the Store Manager
• Introduce and promote new products and services
• Engage with the local community and support community initiatives

Candidate Profile

• Genuine care for customers and members
• Ability to lead and support while working on the shop floor
• Excellent people skills and relationship building
• Strong organizational and problem-solving skills
• Willingness to learn and develop leadership skills
• Flexibility to work various shifts

Inclusive Workplace

We celebrate diversity and are committed to creating an inclusive environment. Reasonable adjustments can be made for applicants with disabilities. We are part of the Disability Confident scheme and encourage applications from all backgrounds.

Applicants will complete two online assessments (~20 minutes). We reserve the right to close the vacancy early if needed.