Customer Team Leader - Full, paid training provided (Hiring Immediately)

JR United Kingdom; Newtownabbey; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their vibrant team in Newtownabbey. This role offers full, paid training and the opportunity to lead a dedicated team while providing exceptional customer service. With flexible shifts and a supportive work environment, you'll play a vital role in enhancing the shopping experience and fostering community relationships. Enjoy generous benefits, including a pension scheme, virtual healthcare services, and a significant discount on store products. If you are passionate about leadership and customer care, this position is perfect for you.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Wagestream - early access to pay

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and team support.
• Strong organizational skills and flexibility for various shifts.

Responsibilities

• Provide friendly service and manage the store effectively.
• Develop team capabilities through coaching and training.
• Ensure store safety and operational efficiency.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Communication Skills

Job description

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Customer Team Leader - Full, paid training provided (Hiring Immediately), Newtownabbey

Client: Co-op

Location: Newtownabbey, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Closing date: 09-05-2025

Customer Team Leader

Location: 150 Kings Road, Belfast, BT5 7EJ

Pay: £13.65 per hour

Contract: 18 hours per week + regular overtime, permanent, part-time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) at weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly and thoughtful service – giving welcoming, helpful, and considerate assistance every day, often managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to enhance the shopping experience
• Support your store manager by deputising when necessary and delivering various HR processes
• Lead the introduction of new products and services in your store – working with your team to implement changes and gather feedback
• Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to balance leading/supporting your team and working on the shop floor
• Great people skills to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow, and develop leadership skills
• The flexibility to work various shifts

Why Co-op?

• Full, paid training and support for your personal development and career growth
• 30% discount on all Co-op products in-store plus 10% on other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app offering early access to a portion of your pay
• 36 days of holiday (including bank holidays, pro-rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition/fitness consultations
• 24/7 employee assistance service
• Rota sharing three weeks in advance, accessible via your phone
• Cycle-to-work scheme

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, which guarantees an interview for disabled candidates meeting minimum criteria.

We will ask if you wish to be considered under the scheme when you apply.

If invited for an interview, we’ll ask if you need reasonable adjustments to participate.

More info on our recruitment process: jobs.coop.co.uk/apply-process

More about the Disability Confident scheme and our diversity commitments: jobs.coop.co.uk/diversity-inclusion-wellbeing

As part of the application, you’ll complete two online assessments (~20 minutes).

We reserve the right to close the vacancy early if needed.