Customer Advisor

TN United Kingdom; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll engage with customers, promote products, and ensure a smooth store operation. This role offers valuable experience and the chance to grow in a supportive environment with comprehensive training.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Thrive in a fast-paced, varied environment.
• Enjoy working collaboratively as part of a team.

Responsibilities

• Helping customers and putting them at ease.
• Promoting in-store offers and schemes.
• Ensuring the store runs smoothly.

Skills

Communication

Teamwork

Job description

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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could include helping on the tills, advising customers, or working in our back shop. Your responsibilities will include:

1. Helping customers and putting them at ease; listening to their needs, answering questions, providing advice on our products, recommending items, or offering baskets—small gestures that make a big difference.
2. Promoting in-store offers and schemes, sharing information to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborating with team members to maintain a clean and presentable store environment that everyone can be proud of.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we look for people who:
2. Thrive in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working collaboratively as part of a team.
5. Understand that small details matter in customer interactions.
6. Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These additional skills or experiences are desirable but not essential. We welcome applications from candidates who do not meet these criteria:

1. Experience in customer care and delivering excellent customer service, though this is not mandatory.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a range of additional benefits to suit your needs. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive working environment for all. Together, we change for the better.

What's next?

If your application is successful, you will be invited for an in-store interview within 14 days.

For full-time roles, we are open to discussing part-time and job share options. If you need additional support during the application and interview process, we are happy to provide reasonable adjustments.