Technical Support Engineer (CNC)

365 Resourcing; West Midlands; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking multinational manufacturing company as a Customer Technical Support Engineer. This role offers a fantastic opportunity to leverage your electrical and mechanical knowledge of Mazak machine tools while providing essential support to customers and engineers across the UK. You will be a key member of the Technical Support Team, working in an office environment with occasional travel. Enjoy excellent career potential, generous holiday, and a supportive work culture that values your contributions. If you're ready to take the next step in your career, this position is perfect for you.

Benefits

25 Days Holiday plus Bank Holidays

Death in Service Package

Wellbeing Programmes

AVIVA Pension

Free Uniform

Free Parking

Subsidised Restaurant

Qualifications

• Engineer with electrical or mechanical knowledge of Mazak machine tools.
• Experience with Mazatrol controls and fault diagnosis.

Responsibilities

• Support customers and service engineers with technical issues.
• Identify parts and create incidents for workflow.

Skills

Electrical Knowledge

Mechanical Knowledge

Mazatrol Controls

Fault Diagnosis

Understanding Mechanical Drawings

Customer Communication

Tools

Windows-based Applications

Job description

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.
This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.
Due to increased demand within the department, our client now has a requirement for a Customer Technical Support Engineer.

365 Resourcing is the preferred supplier to Mazak.

Introduction

An opportunity has arisen to join the Service Department as an Office based Technical Support Engineer.

Job Description

This is a technical role, supporting customers along with breakdown, installation and service engineers based across the country.

Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team.

Essential Criteria

• An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools.
• Experience of Mazatrol controls, machine operations and axis movements.
• Understanding of Mazak product range of machines.
• Experience of fault diagnosis.
• Understanding mechanical drawings and schematic electrical drawings.
• Understanding of structure of machines and how they work.
• Working alongside current engineers supporting customer requirements.
• Identification of parts from current manuals.
• Creating incidents for workflow within the team.
• Able to find part numbers for mechanical and electrical items.

Desirable Criteria

• A knowledge of windows-based applications.
• Team player, can do attitude.
• Can communicate with customers at all levels.
• Excellent telephone manner.
• Flexible working approach to meet demand (to include overtime if required).

The Reward

The successful candidate can also expect the following:

• Join a successful, multi-national manufacturing company,
• Excellent career potential,
• 25 Days Holiday plus Bank Holidays,
• x2 Death in Service Package and Well being Programmes,
• AVIVA Pension,
• Free Uniform,
• Free Parking,
• Subsidised Restaurant on site,
• Working hours are Monday to Friday 8-15am to 16-30 pm with additional overtime when required and weekends when required,
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

If this Customer Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at the address supplied.