Technical Account Manager

JR United Kingdom; Nottingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading cybersecurity company in the UK seeks a French-speaking Technical Account Manager to support enterprise clients. This role involves managing client technical relationships, ensuring successful onboarding, and providing ongoing support to enhance platform performance. The ideal candidate will have significant experience in customer-facing technical roles and be fluent in French and English.

Qualifications

• 3+ years' experience in a technical, customer-facing role.
• Fluent in French and English.
• Strong background in networking and cloud technologies.

Responsibilities

• Own the technical relationship with enterprise clients.
• Provide guidance on best practices and technical architecture.
• Collaborate with teams to advocate for customer needs.

Skills

Networking

Cloud technologies

Customer service

Technical architecture

Security policy optimization

Communication

Interpersonal skills

Job description

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A leading cybersecurity company with a global presence and a $25B+ addressable market. With widespread recognition as a market leader, they are continuing their expansion and now growing their team across the UK.

The Role

We’re looking for a French-speaking Technical Account Manager (TAM) to support and grow strategic enterprise accounts across the UK and French-speaking regions.

You’ll be the technical point of contact post-sale, helping customers fully adopt and optimise the platform while building long-term relationships and ensuring continued value from the solution.

Key Responsibilities:

• Own the technical relationship with enterprise clients, ensuring successful onboarding and ongoing platform adoption.
• Act as a trusted advisor, providing guidance on best practices, technical architecture, and security policy optimisation.
• Collaborate with internal teams - including Sales, Product, and Support - to advocate for your customers’ needs.
• Lead technical reviews, run health checks, and proactively identify areas to maximise platform performance.
• Ensure a seamless customer experience and drive long-term satisfaction and retention.

What Does Success Look Like? You should quickly establish yourself as a trusted advisor, driving successful onboarding, adoption, and technical alignment. You’re proactive in identifying challenges before they arise and are seen as a strategic partner by your clients.

What You’ll Bring:

• 3+ years’ experience in a technical, customer-facing role (TAM, Sales Engineer, Solutions Architect, etc.)
• Strong background in networking, cloud technologies, and enterprise infrastructure
• Excellent communication and interpersonal skills - fluent in both French and English
• Ability to work cross-functionally and build deep relationships with both technical and business stakeholders
• A proactive, customer-first mindset and a passion for helping enterprise clients succeed

Note: Due to high volumes of applicants, only shortlisted candidates will be contacted within 7 days.