Showroom Manager

Graham & Brown; West Yorkshire; On-site; GBP 32,000 - 37,000; Full time

Job summary

Join a leading premium interiors company as a Showroom Manager in London. Lead a dynamic team, drive sales, and create exceptional customer experiences. Enjoy a supportive culture and excellent benefits while making a significant impact in a brand new showroom.

Benefits

28 days' holiday

Birthday day off

Rewarding bonus scheme

First class Interiors training

Generous colleague discount

Employee Assistance Programme

Generous pension

Life Assurance

Supportive team culture

Qualifications

• Proven experience in showroom or retail management, ideally in interiors.
• Exceptional leadership skills with a track record of driving sales.

Responsibilities

• Lead a dynamic team to achieve business growth and drive sales.
• Ensure operational processes run smoothly and enhance customer interactions.

Skills

Leadership

Customer Service

Sales

Communication

Visual Merchandising

Education

Retail Management Experience

Tools

Digital Tools

Job description

Take the Lead as a Showroom Manager in London – Join the Graham & Brown Family

Location: Graham & Brown Showroom, Chelsea, London

Hours: Full-time | Leadership with flair

Salary: £32,512 to £36,150 per annum, plus bonus up to 20% (OTE up to £43,380)

At Graham & Brown, we don't just design interiors – we create experiences that inspire. We are a leading name in premium interiors, blending bold design with impeccable quality. As we prepare to open our brand new showroom in London, we're looking for an exceptional Showroom Manager to lead the charge and make it the best destination for interior design enthusiasts.

Why Graham & Brown?

Welcome to Graham & Brown, where innovation, creativity, and sustainability come together to transform interiors. Since 1946, we've been a leader in premium wallpaper, paint, and home décor, with a strong presence in retail and commercial sectors.

We're not just about beautiful designs—we're about building a forward-thinking, people-first company where talent shines and careers thrive. We're family-owned, which means you're not just a number here—your ideas matter, your contributions are recognised, and your growth is our priority. Join us and be part of something special.

What You'll Be Doing

As our Showroom Manager, you'll be at the heart of our new showroom's success, leading a dynamic team to achieve business growth, drive sales, and elevate the Graham & Brown brand experience. You'll ensure everything runs smoothly from operational processes to customer interactions, and work closely with the Community & Social Manager to integrate showroom initiatives into the community.

• Leading the Showroom Team: Inspire, mentor, and develop your team to achieve their best, ensuring high-performance standards are maintained.
• Sales & Revenue Growth: Maximise sales through targeted initiatives, data analysis, and operational excellence, while ensuring every customer journey is smooth and enjoyable.
• Brand Representation & Standards: Maintain the showroom's aesthetic and uphold the brand's values, creating an inviting, inspiring space for customers.
• Customer Experience Excellence: Ensure every customer receives a personalised, memorable experience that drives loyalty and repeat business.
• Operational Management: Oversee stock replenishment, showroom floor planning, and the upkeep of equipment. Maintain operational efficiency while managing costs.
• Community Engagement & Partnerships: Build relationships with local businesses, influencers, and the community to increase showroom traffic and brand awareness.
• Team Recruitment & Development: Recruit and onboard new team members, providing the training and support they need to succeed.
• Strategic Planning: Lead the planning of promotions, events, and monthly/annual sales targets, ensuring alignment with business goals.
  
  

What makes a great Showroom Manager?

• Proven experience in showroom or retail management, ideally within the interiors, luxury, or lifestyle sector
• Exceptional leadership skills with a track record of driving sales and performance
• A passion for interiors and delivering excellent customer service
• Commercial acumen, able to make informed decisions based on data
• Strong visual merchandising skills and attention to detail
• Outstanding communication and interpersonal skills
• Proficient in digital tools and order processing systems
• A proactive, highly motivated leader with a results-driven mindset
  
  

The Perks

We Offer a Range Of Excellent Benefits, Including

• 28 days' holiday, inclusive of Bank Holidays – work hard and play hard.
• Birthday day off – because you deserve to celebrate in style!
• Rewarding bonus scheme – because we want you to thrive.
• First class Interiors training – because we want you to have the confidence to excel.
• Generous colleague, friends and familydiscount on all Graham & Brown products, up to 60% - perfect for giving your home a makeover.
• Access to colleague discount portal – because we all love to shop, right?
• Employee Assistance Programme – for all that life throws at you.
• Generous pension, totalling 10% - because your future matters.
• Life Assurance - for extra peace of mind.
• A supportive and passionate team culture – because we spend a lot of our time at work.
• The opportunity to work in a beautiful, inspiring Showroom space!
  
  

Our Showroom will trade 7 days per week and we are looking for you to be flexible across all trading hours.

Recruitment days will be held on 2nd and 3rd June 2025, so if you are shortlisted to attend, please ensure you can make yourself available.

Apply now and lead the success of our brand new London showroom. If you're ready to inspire a team, deliver exceptional customer service, and represent a premium interiors brand with passion, we want to hear from you.