Abercrombie & Fitch - Key Lead, Kensington

Abercrombie and Fitch Co.; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Key Lead to enhance customer experience and drive store performance. This role involves supervising daily operations, coaching team members, and ensuring effective store management. The ideal candidate will have a passion for retail and customer service, with a focus on communication and adaptability. Join a dynamic team that values diversity and offers opportunities for career advancement, competitive incentives, and a supportive work environment. This role is perfect for those looking to grow in a collaborative and fast-paced setting.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Retail experience of at least 1 year is preferred.
• High School Diploma or G.E.D. equivalent is preferred.

Responsibilities

• Ensure quality in-store experience as a Floor Supervisor.
• Guide and coach Brand Reps and Stock Associates.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Education

High School Diploma/G.E.D.

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel retailer of apparel and accessories for kids through millennials. We operate a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, with over 750 stores worldwide and e-commerce sites such as abercrombie.com, abercrombiekids.com, and hollisterco.com.

We prioritize purpose-driven leadership, equitable compensation, and benefits, including flexibility, paid time off, education, engagement events, Associate Resource Groups, volunteer opportunities, and community support initiatives.

Job Description

The Key Lead ensures a high-quality in-store customer experience by acting as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates, and managing store operations effectively. As part of the store leadership team, they drive store performance through customer service and sales achievement.

What You’ll Do

• Manage opening and closing routines
• Maintain product knowledge and brand awareness
• Understand business operations
• Proactively address store needs
• Pay attention to detail
• Operate register and POS systems
• Protect assets
• Design visual displays
• Utilize system skills effectively
• Adhere to work schedule requirements

Schedule varies weekly; at least 16 hours per week, including weekends and holidays, with increased hours during peak periods.

Qualifications

• High School Diploma/G.E.D. preferred
• At least 1 year of retail experience preferred
• No supervisory experience required
• Customer-focused, communicative, and interpersonal skills
• Knowledge of fashion trends
• Outgoing, assertive, adaptable, and stress-tolerant
• Poised, ambitious, and able to multi-task
• Committed to diversity and inclusion
• Strong work ethic and understanding of omni-channel services

Additional Information

Benefits include quarterly sales incentives, merchandise discounts, flexible schedules, career advancement opportunities, brand ambassador roles, training, and a supportive global team. We are an Equal Opportunity/Affirmative Action employer.