Abercrombie & Fitch - Key Lead, Kensington

ABERCROMBIE AND FITCH; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Key Lead to enhance the in-store experience for customers. This role involves supervising daily store operations, coaching team members, and ensuring that customer interactions are positive and engaging. With a focus on retail excellence, the Key Lead will drive sales performance and foster a collaborative team environment. The position offers flexible scheduling and opportunities for career advancement, making it an exciting opportunity for those passionate about retail and customer service. Join a global team that values diversity and inclusion, and be part of a vibrant workplace culture.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Retail experience of at least 1 year preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Provide guidance to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Education

High School Diploma/G.E.D.

Tools

Point of Sale Systems

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

Opening and closing routine

Product Knowledge & Brand Awareness

Business Understanding

Proactive Thinking

Attention to Detail

Register/Point of Sales use

Asset Protection

Visual Displays

System Skills

Work Schedule Requirements

-Schedule will vary weekly but should expect to work at least 16 hours per week.

-Required availability on Saturdays and Sundays as well as certain holidays.

-In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

Education- High School Diploma/ G.E.D. equivalent preferred

Retail Experience- At least 1 year of retail experience is preferred.

Supervisor/ Managerial Experience- No supervisory/ management experience is required.

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility & Stress Tolerance

Poise & Ambition

Multi-Tasking

Applied Learning

Promoting Diversity & Inclusion

Work Ethic

Omni Channel Services

Additional Information

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a Brand Affiliate

Training and Development

A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer