Service Delivery Manager

Sanctuary Group; Welwyn Garden City; On-site; GBP 42,000 - 45,000; Full time

Job summary

Sanctuary Group is seeking a Service Delivery Manager to lead a team in Welwyn Garden City. This role involves managing service delivery across various sites, ensuring compliance with health and safety regulations, and providing exceptional customer service. With opportunities for career development and a supportive work environment, this position is ideal for candidates with strong team management skills and relevant experience.

Benefits

25 days annual leave plus public holidays

Employer pension contributions

Life Assurance

Employee Advice Service including counseling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition schemes

Inclusive Employee Networks

Qualifications

• Candidates must hold NVQ Level 3 in a core trade subject.
• Recent experience managing frontline teams in grounds maintenance and cleaning.
• Valid UK driving license required.

Responsibilities

• Oversee different sites across the region and coordinate a team of approximately 12 operatives.
• Manage the delivery of services to stakeholders in Sanctuary.
• Respond positively to complaints and service breakdowns.

Skills

Health and safety compliance

Team management

Customer service

Prioritization

Microsoft Office proficiency

Education

NVQ Level 3 in a core trade subject

ILM membership or undertaking qualification

NVQ Level 2 in Amenity Horticulture or Cleaning

Job description

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organizations. As part of a not-for-profit organization, we aim to achieve outstanding results for our customers based on our values - working openly and transparently, creating strong partnerships, and providing first-class customer service.

Service Delivery Manager

Welwyn Garden City
£42,435 - £44,669 per year
40 hours per week - Monday to Friday, 8:00 am - 4:30 pm

We have an opportunity for a Service Delivery Manager to join our Estate Services team based in Welwyn Garden City. As Service Delivery Manager, you will oversee different sites across the region, coordinating a team of approximately 12 operatives. Your daily activities will include organizing the team to work on all stock across the region, reacting to emergencies as they arise. A company van will be provided, and there will be opportunities for career development within Sanctuary.

The role includes:

• Managing the delivery of services to our stakeholders in Sanctuary
• Ensuring the team works effectively and safely
• Managing our frontline grounds maintenance, cleaning, and compliance team
• Responding positively to complaints and service breakdowns to meet customer expectations
• Supporting, monitoring, and reviewing both self and subcontractor performance

Skills and experience required:

• Full compliance with health and safety legislation; candidates must hold NVQ Level 3 in a core trade subject, ILM membership, or be undertaking the qualification. Original certification proof will be required at interview.
• Recent experience managing frontline teams in grounds maintenance and cleaning
• NVQ Level 2 in Amenity Horticulture or Cleaning (advantageous but not essential)
• Working knowledge of health and safety legislation
• Experience working to deadlines and prioritizing workloads
• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Valid UK driving license, as driving a company vehicle is involved

About us

Sanctuary Property Services provides in-house repairs and maintenance across our extensive property portfolio. As a not-for-profit, we focus on delivering outstanding results through transparency, strong partnerships, and first-class service.

Our benefits include:

• 25 days annual leave plus public holidays (rising to 30 days)
• Employer pension contributions
• Life Assurance
• Employee Advice Service including counseling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition schemes
• Inclusive Employee Networks

Salary: £42,435 per annum, rising to £44,669 after 12 months, subject to performance.

Closing date: 04 June 2025
For questions or to discuss adjustments, contact propertyservices.recsanctuary

We reserve the right to close or extend applications depending on response rates. Early applications are encouraged.

Learn more about working at Sanctuary on our careers page.

Inclusion and diversity are core values. We welcome applications from diverse backgrounds and are committed to providing adjustments during the application process, supporting our Disability Confident status.

Building Equality and Diversity

Sanctuary Group promotes an inclusive environment and works with the Home Office to prevent unlawful working. A basic DBS check will be required for successful applicants, which we will fund.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.