Senior People Experience Advisor

PlayStation; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading global entertainment company as a Senior PX Advisor in London. You will manage complex HR cases, improve processes, and ensure compliance while leveraging technology to enhance employee experiences. This role offers a dynamic work environment and the chance to be part of a diverse team committed to innovation and excellence.

Benefits

Discretionary bonus opportunity

Hybrid Working

Private Medical Insurance

Dental Scheme

25 days holiday per year

On Site Gym

Subsidised Café

Free soft drinks

On site bar

Access to cycle garage and showers

Qualifications

• 5+ years experience in a PX/HR Advisory role.
• Expertise in core HR processes and compliance.

Responsibilities

• Manage complex cases and process improvement.
• Act as a subject matter expert for PX processes.

Skills

Analytical Skills

Process Improvement

Compliance

Tools

Workday

Greenhouse

ServiceNow

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

We’re looking for an experienced Senior PX Advisor to join our team. The successful candidate will be responsible for managing complex cases, process improvement and compliance, and acting as an escalation point for HR-related issues. This role requires deep expertise in people processes and technology across EMEA, strong analytical skills and the ability to build solid relationships with key partners in People Experience, Talent Acquisition, People Technology, Compensation and Benefits teams.

What you'll be doing:

• Subject matter expert: Act as the process owner for defined PX processes, taking ownership for supporting documentation, creation / maintenance of knowledge articles, coaching and guiding others to build team expertise.
• Process Improvement: Review and optimise processes, automating and streamlining where possible, ensuring the smooth operation of PX processes, delivering a great experience for employees.
• Support self-service culture: analyse case trends, building out Tier 0 support for employees to drive a self-service culture. Ensure articles are informative, easy to find, reviewed and updated on a regular basis.
• Leverage AI powered tools and systems: to identify patterns and trends, using insights to create a frustration experience for our people and drive process excellence.
• Compliance: ensure compliance with process, policy and legislation. This includes right to work compliance and audit checks (SOX and PWC audits).
• Complex Case management: lead on complex queries, guiding the team to answer complex cases and troubleshoot complex process and systems issues.
• Work closely with centres of expertise: to support on the execution of cyclical activities and acting as a first line of support for related questions.
• PXT support: Manage complex Workday activities e.g. cancelling / rescinding business processes, carrying out bulk uploads and requesting or amending Workday reports.
• General HR tasks: support the team with business as usual activity covering all PX cases including hire, onboarding, employee lifecycle queries and benefit processing to offboarding

What we're looking for:

• 5+ years experience (or equivalent) working in a PX/HR Advisory role with exposure to HR processes, policies and best practice across EMEA region.
• Subject matter expertise in core HR processes.
• Proven experience in HR process improvement, compliance and complex query management.
• Strong analytical skills and ability to streamline processes and leverage technology to improve the employee experience.
• Ability to manage complex cases and serve as an escalation point.
• Systems experience with Workday, Greenhouse and ServiceNow would be a big plus!

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.