Senior Technical and Quality Assurance Analyst

TN United Kingdom; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the pensions sector is seeking a Senior Technical and Quality Assurance Analyst to join their team in Reading. The role involves handling complaints, performing audits, and ensuring compliance with technical standards. Ideal candidates will have experience in defined benefit pension schemes and strong problem-solving skills. This position offers a dynamic work environment with opportunities for professional development.

Qualifications

• Experience in Third-Party Administration sector.
• Strong complaint handling and audit knowledge.
• Desire to improve standards and procedures.

Responsibilities

• Handling complaints and errors.
• Assisting with audits for ISO, AAF, and PASA accreditations.
• Conducting internal quality assurance audits.

Skills

Communication

Numerical skills

Problem-solving

Interpersonal skills

Education

Professional qualifications such as APMI or DPA

Tools

Profund

oPen 2

Intellipen

Bizflow

Job description

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Senior Technical and Quality Assurance Analyst, Reading

Client:

Isio

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

19073a06bb2f

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

About Us

Isio was ‘born’ in [year], and we’ve been challenging existing thinking on pensions, benefits, and investment advice ever since. We provide companies, trustees, and individuals with the highest levels of expertise across our core pensions business, which includes Actuarial & Consulting and Pensions Administration, as well as our complementary services: Investment Advisory, Reward & Benefits, and Wealth Planning.

Our heritage gives us a unique edge. Decades of experience, combined with the independence we enjoy today, enables us to be agile and invest quickly in innovative new solutions for our clients and society.

Our relentless focus for better means we challenge tradition with the clear ambition to bring our industry into the modern world. We achieve this in close collaboration with our clients daily.

While Isio is a young company, our people are some of the most experienced in their fields, bringing track records of achieving commercial advantages for clients across pensions. Improving long-accepted industry practices continues to drive us forward. We are proud to work with a third of the FTSE, with over [number] boards of trustees, and across all sectors.

Isio is committed to delivering better opportunities for our people and clients. Since launching, we acquired Premier Pensions Management Ltd. to extend our service offering, and Deloitte Total Rewards & Benefits Ltd., positioning us as one of the largest pensions advisory businesses in the UK.

We are a People First business, supporting your goals through studying, flexibility, and paid volunteering days. We aim to create an environment where you can succeed and develop new skills.

We are committed to equality, diversity, and inclusion—bringing your whole self to work. Our roles are flexible to support work-life balance across our UK hubs.

Isio Group is an equal opportunities employer and welcomes applications from all qualified candidates.

Senior Technical & Quality Assurance Analyst

The Technical & Quality Assurance team handles and analyzes complaints and errors within Operational teams. They provide expert advice, lead improvement activities, and learn from best practices.

The team reports to the Head of Technical & Quality Assurance and supports Operational teams and senior managers.

Role and Responsibilities

The main duties include:

• Handling complaints and errors.
• Assisting and completing audits for ISO, AAF, and PASA accreditations.
• Performing internal quality assurance audits against standards.
• Identifying performance measures and implementing improvements.
• Staying updated on technical standards and communicating them timely.

Complaints and Errors

• Managing complaint/error analysis, responses, and trend identification.
• Monitoring logs and working with teams to resolve issues.
• Collaborating with Risk and Operational teams on liability and reputational risks.

Audit

• Supporting audits for accreditations.
• Implementing audit improvements.
• Performing the ISO Quality Management System role.

Quality Assurance

• Ensuring standards and legislative requirements are met.
• Conducting internal audits and reporting outcomes.

Process / Best Practice

• Developing and implementing processes and procedures.
• Training teams on standards and requirements.
• Maintaining communication templates and member web content.

Technical

• Communicating technical/regulatory changes.
• Providing technical support and updates.
• Handling technical queries and maintaining procedures.

Experience and Competencies Required

Applicants should have experience in the Third-Party Administration sector, strong communication, and numerical skills. They should be team-oriented, capable of working independently, with excellent interpersonal skills, problem-solving ability, and resilience under pressure.

• Experience in administering defined benefit pension schemes.
• Desire to improve standards and procedures.
• Strong complaint handling, audit, and legislative knowledge.
• Experience in training, reporting, and professional qualifications such as APMI or DPA.
• Experience with Profund, oPen 2, Intellipen, Bizflow, and supporting accreditations.