Technical and Quality Assurance Analyst

TN United Kingdom; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Technical & Quality Assurance Analyst to enhance their operations in Reading. In this pivotal role, you will manage complaints and errors, support audits, and drive process improvements within a dynamic team. Your expertise in the Third-Party Administration sector will be invaluable as you collaborate with various operational teams to ensure compliance with technical standards and legislative requirements. This role offers a unique opportunity to contribute to a forward-thinking company that prioritizes equality, diversity, and inclusion, while providing a supportive environment for professional growth.

Benefits

Flexible working arrangements

Paid volunteering days

Professional development opportunities

Qualifications

• Experience in administering Defined Benefit pension schemes.
• Strong communication and advanced numerical skills.

Responsibilities

• Handle complaints and errors, ensuring timely resolution.
• Support audits and implement improvements for quality assurance.

Skills

Complaint Handling

Audit Management

Technical Support

Interpersonal Skills

Problem-Solving

Education

A-Level or equivalent

Professional certifications (APMI, DPA)

Tools

Profund

oPen 2

Intellipen

Bizflow

Job description

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Technical and Quality Assurance Analyst, Reading

Client: Isio

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1895c961302d

Job Views: 5

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

About Us

Isio was ‘born’ in [year], and we’ve been challenging existing thinking on pensions, benefits and investment advice ever since. We provide companies, trustees, and individuals with the highest levels of expertise across our core pensions business, which includes Actuarial & Consulting and Pensions Administration, as well as our complementary services: Investment Advisory, Reward & Benefits, and Wealth Planning.

Our heritage gives us a unique edge. Decades of experience, combined with the independence we enjoy today, enables us to be agile and invest quickly in innovative solutions for our clients and society.

Our relentless focus for better means we challenge tradition with the clear ambition to bring our industry into the modern world. We achieve this in close collaboration with our clients daily.

Though Isio is a young company, our people are some of the most experienced in their fields, with track records of achieving commercial advantages for clients across pensions. Improving long-standing industry practices continues to drive us forward. We are proud to work with a third of the FTSE, with over [number] boards of trustees, and across all sectors.

Isio is committed to delivering better opportunities for our people and clients. Since launching, we acquired Premier Pensions Management Ltd. and Deloitte Total Rewards & Benefits Ltd., positioning us as one of the largest pensions advisory firms in the UK.

We are a People First business, supporting your goals through studying, flexible family arrangements, and paid volunteering days. We aim to create an environment where you can succeed and develop new skills.

We are committed to equality, diversity, and inclusion, encouraging you to bring your whole self to work. We have hubs across the UK, offering flexible roles to promote work-life balance.

Isio Group is an equal opportunities employer and welcomes applications from all qualified candidates.

Senior Technical & Quality Assurance Analyst

The team handles complaints and errors within Operations, providing advice and leading improvement activities by identifying technical issues and learning from best practices. They report to the Head of Technical & Quality Assurance and support operational teams and senior managers.

Role and Responsibilities

The main duties include:

• Handling complaints and errors.
• Supporting audits for ISO, AAF, and PASA accreditations.
• Conducting internal quality assurance audits against standards.
• Identifying performance measures and implementing process improvements.
• Ensuring technical standards are communicated and implemented timely.

Complaints and Errors

• Managing complaint/error analysis and responses, identifying trends, and recommending improvements.
• Monitoring logs and working with teams for resolution.
• Collaborating with risk and operational teams on liability and reputational issues.

Audit

• Supporting various audits and implementing improvements.
• Performing the Quality Manager role within ISO QMS.

Quality Assurance

• Developing measures to meet standards and legislative requirements.
• Conducting regular audits and reporting outcomes.

Process / Best Practice

• Developing and implementing best practice processes.
• Training staff on standards and compliance.
• Maintaining communication templates and member web content.

Technical

• Communicating technical and regulatory changes.
• Providing technical support and updates on projects.
• Responding to technical queries and managing information hubs.

Experience and Competencies Required

The ideal candidate will have experience in the Third-Party Administration sector, strong communication, and advanced numerical skills. They should be team-oriented, able to work independently, and possess excellent interpersonal skills, problem-solving abilities, and the capacity to work under pressure and deadlines.

Required experience includes:

• Several years in administering Defined Benefit pension schemes.
• Desire to improve standards and procedures.
• Excellent complaint handling and communication skills.
• Audit management experience and continuous improvement implementation.
• Strong technical and legislative knowledge.
• Experience in training and developing others.
• Report writing and communication skills.
• Qualifications: A-Level or equivalent, professional certifications like APMI or DPA.
• Experience with Profund, oPen 2, Intellipen, Bizflow, and supporting AAF, ISO, PASA.