Cards Operations Specialist

TN United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services company is seeking a Cards Operations Specialist to manage daily operations related to card services in London. The role involves overseeing card issuance, transaction processing, and ensuring compliance with regulatory standards. Ideal candidates will have a relevant degree and experience in card operations, along with strong problem-solving and communication skills.

Qualifications

• Experience in card operations or related role within financial services.
• Strong knowledge of card transaction processes.
• Familiarity with card payment networks and regulatory requirements.

Responsibilities

• Oversee the end-to-end process of card issuance.
• Monitor daily card transactions for accuracy.
• Provide technical support on card-related issues.

Skills

Problem-solving

Attention to detail

Communication

Organizational skills

Education

Bachelor's degree in Finance, Business Administration, Engineering, or related field

Tools

Card management systems

Mobile payment applications

Job description

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Join FxPro Group: be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai.
BankPro is the latest addition to the group’s expanding financial enterprise, providing professional banking services with flexible and convenient solutions, alongside digital investment platform facilities.

As a Cards Operations Specialist, you'll be responsible for managing and overseeing the daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries, and ensuring compliance with regulatory standards.

Responsibilities

1. Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution
2. Monitor daily card transactions, ensuring data accuracy and timely processing
3. Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve discrepancies, ensuring seamless operations
4. Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries
5. Collaborate with internal teams to ensure seamless integration of card operations with other banking services
6. Maintain accurate records of all card-related activities, ensuring compliance with regulatory and audit requirements
7. Work closely with third-party vendors and card networks to manage and resolve operational issues
8. Assist in the development and implementation of card-related policies and procedures
9. Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement
10. Prepare and submit regulatory reports related to card operations
11. Provide technical and operational training to customer support teams

Requirements

1. Bachelor's degree in Finance, Business Administration, Engineering, or a related field
2. + years of experience in card operations or a related role within the financial services industry
3. Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks
4. Familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements
5. Proficiency in using card management systems and mobile payment applications
6. Excellent problem-solving skills and the ability to handle high-pressure situations
7. Strong organizational skills and attention to detail
8. Effective written and verbal communication skills
9. Ability to work independently and as part of a team
10. Proficiency in interpreting complex manuals and extracting critical requirements
11. Experience with fraud detection and prevention in card services is highly desirable
12. Certification in card operations or related areas is a plus
13. Experience in card acquiring will be an advantage