Infrastructure Engineer

NHS Scotland; Bothwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

NHS Lanarkshire is seeking a dedicated IT Infrastructure Support professional to provide technical support across various systems. The ideal candidate will have a degree in IT and experience in desktop support, preferably within a healthcare setting. This full-time role is based in Bothwell and offers a supportive environment for career development.

Benefits

27 days annual leave

8 days public holidays

NHS Pension Scheme

Paid sick leave

Occupational health services

Employee counselling services

Work-life Balance policies

Qualifications

• Experience in desktop support role within IT department.
• Preferably have experience in a health service environment.

Responsibilities

• Provide technical support for IT infrastructure systems.
• Work with colleagues and users to support desktop hardware and software.

Skills

Communication

Planning and organisation

Teamwork

Education

Degree in IT

Tools

MS Windows Operating Systems

MS TCP/IP networking

MS Office

Remote desktop support software

PC hardware diagnostic tools

Job description

The Role

To provide technical support to all areas relating to IT Infrastructure.

The post holder will support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure.

The post holder will work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

• The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
• In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
• The post holder should preferably have experience in a health service environment.
• The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
• The post requires an individual who can demonstrate a high level of technical knowledge in the following areas;
• --- MS Windows Operating Systems.
• --- MS TCP/IP networking protocols and management
• --- MS Office
• --- Remote desktop support software
• --- Desktop Management suites
• --- Security backup applications
• --- PC hardware diagnostic tools
• --- Basic network fault diagnostic tools
  
  

The post requires an individual who can demonstrate the following skills;-

Planning and organisation

• Ability to manage workload, prioritise and assist in the completion of routine and project workloads
• Strong organisational skills
  
  

Communication

• Proven skills of empathy with staff
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to communicate technical solutions in a user-friendly language to non-technical staff
• Excellent customer service orientation
  
  

Teamwork

• Demonstrate ability to work effectively in a team with both technical and user colleagues
  
  

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

It would be great if you also have

• Proven track record in the support of TCP/IP networks and MS Windows Operating systems. Working knowledge of Microsoft Active Directory
• Experience in GP systems Vision, Emis, Docman
• Ability to work in a team as well as on own initiative to achieve targets set by the IT Service Desk or IT Management
• Ability to work under pressure and to fixed time scales
• Excellent communication and inter-personal skills
  
  

Contract type

Fixed Term or Secondment until December 2025

Full time

37 hours

Please note this is a fixed term post December 2025. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

Location and Working Pattern

This role will be based in eHealth within Kirklands - NHSL Headquarters

The working pattern for this role Monday to Friday 8:00 to 4:00pm

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Mick Miller, eHealth Customer Service Manager on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some Of NHS Lanarkshire’s Benefits Include

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures
  
  

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information For Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments
  
  

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
  
  

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.