Educational Psychology Business Support Officer

Cheshire East Council; Macclesfield; On-site; GBP 22,000 - 30,000; Full time

Job summary

Cheshire East Council is seeking a Business Support Officer for a 6-month fixed term role within the Educational Psychology Service & Cheshire East Autism Team. The ideal candidate will be organized and possess excellent communication skills, contributing to a supportive team environment. This position involves handling sensitive information and supporting various administrative tasks to improve operational efficiency.

Benefits

Full training provided

Enhanced annual leave entitlement

Flexible working pattern

Employee assistance programme

Discounted gym membership

Qualifications

• Maintained administration and data management.
• Handled sensitive information with confidentiality.
• Excellent communication and problem-solving skills required.

Responsibilities

• Maintain service inbox and triage enquiries.
• Support business manager with data monitoring and interpretation.
• Provide administrative support across the service.

Skills

Organised

Communication skills

Problem-solving

Interpersonal skills

Education

Experience in business and office administration

Understanding of data protection principles

Experience in education or psychological services (desirable)

Tools

Unit4

Liquid Logic

Excel

Job description

An exciting opportunity has arisen for a Business Support Officer within the Educational Psychology Service & Cheshire East Autism Team. This is a 6-month fixed term, full time position (37 hours) with the ability to gain additional skills and expand your knowledge, working closely with a supportive team of experienced professionals.

The ideal candidate will be organised, flexible, and have excellent communication skills. You will handle sensitive information with confidentiality and ensure compliance with data protection regulations. We’re seeking a colleague who is super organised, thrives working in a busy environment, someone who is a great administrator with fantastic interpersonal skills and a ‘can do’ attitude, to join the team.

This is a brilliant opportunity to gain vast amounts of experience in a high-profile environment.

The role is grade 5, the post holder will be required to start as soon as possible. This is a temporary position for 6 months however there may be scope for future opportunities within the service.

The post holder will:

• Maintain the Service Inbox in order to triage, allocate and resolve enquiries.
• Support the EPS Business Manager to monitor, collate and interpret volumes of data.
• Accurately input case related data into our client record management system.
• Work independently in a fast-paced environment.
• Provide administrative support across the Educational Psychology Service and Cheshire East Autism Team.
• Serve as the first point of contact for schools, parents, and other stakeholders.
• Organise meetings, collate agendas, take minutes, and follow up on actions.
• Undertake a range of administrative and financial duties.
• Support the review of operational systems and processes to ensure continuous improvement.

Requirements:

• Previous experience in business and office administration.
• Knowledge of Unit4 and Liquid Logic case management systems.
• Understanding of the operational areas of the Educational Psychology Service and SEND team along with an understanding of the relevant legislation that underpins our duties.
• Proficiency in databases and data processing, including Excel and client record management systems.
• Strong problem-solving abilities.
• Effective communication skills.
• Knowledge of confidentiality and data protection principles.
• Prior experience within education or psychological services / past academic study in psychology is desirable.

In return we are able to offer:

• Full training will be provided.
• Gain valuable experience and skills in a supportive environment.
• Be part of a collaborative and supportive team that values innovation and continuous improvement.
• You will gain valuable experience and skills in a supportive environment.
• You will work as part of a collaborative and supportive team that values innovation and continuous improvement.
• Enhanced annual leave entitlement (Pro-rata for part-time staff).
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff).
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexitime where possible.
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life.
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

How to apply:

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please click apply for this job at the bottom of the page

Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected.

Further information:

If you have any questions about the role, please email your enquiry FAO Interim EPS Business Manager, Laura Smith [e-mail]