Education Welfare Service Support Officer

Haringey Jobs London; Greater London; Hybrid; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Leave plus bank holidays

Hybrid working opportunities

Health and wellbeing support

Local government pension scheme

Discount schemes

Job summary

Haringey Council is hiring an Education Welfare Service Support Officer to help ensure smooth delivery of attendance monitoring, referrals, and statutory reporting. You will provide high-quality administrative and financial support, working with the Principal Education Welfare Officer and partner services.

The role requires strong IT skills, GCSE English and Maths, and prior experience with safeguarding and customer-focused service delivery.

Qualifications

• We are seeking an organised individual with strong admin and customer-service skills.
• GCSEs in English and Maths are required along with solid IT proficiency.
• Experience with safeguarding and public-facing work is essential.

Responsibilities

• Assist in monitoring school attendance and managing attendance data.
• Process referrals and Fixed Penalty Notices and support statutory reporting.
• Handle financial admin such as PO raising and invoice processing.
• Maintain accurate records using SAP and council systems.

Skills

Organised

Customer service

Data entry

Attention to detail

Communication

Safeguarding knowledge

Education

GCSE English & Maths

Tools

Microsoft Office

SAP

Council data systems

Job description

Contract terms

Starting salary: SO1 (£38,256 – £39,276)
Work location:48 Station Road, Wood Green, London, N22 7TY
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 13TH September 2026 at 23:59
Expected interview date: W/c 28th September 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

As an Education Welfare Service Support Officer, you will play a key role in ensuring the smooth and efficient delivery of the Education Welfare Service. Working closely with the Principal Education Welfare Officer, you will provide high quality administrative and operational support, helping to monitor school attendance, manage attendance related data, process referrals and Fixed Penalty Notices and support statutory reporting requirements. You will also be responsible for a range of financial administration duties, including raising purchase orders, processing invoices, monitoring payments and maintaining accurate records using SAP and other council systems

About the team

The Education Welfare Service is committed to improving outcomes for children and young people by promoting good school attendance and supporting families, schools, and partner agencies. You will join a collaborative and dedicated team that works closely with schools, parents, social care, health professionals, early help services and other stakeholders to ensure children receive the support they need to succeed. This is an excellent opportunity to contribute to meaningful work that has a direct impact on children, families, and the wider community.

About you

We are looking for a highly organised and proactive individual with experience in administrative support and customer-focused service delivery. You will have GCSEs (or equivalent) in English and Mathematics, excellent IT skills and strong written and verbal communication abilities. Experience working with children, families, schools, or within an education, welfare, or support service is essential, along with experience handling enquiries from the public and external partners. You will be able to prioritise competing demands, maintain accurate records and data systems, handle sensitive information with confidentiality and work effectively both independently and as part of a team. Knowledge of Microsoft Office applications and an understanding of safeguarding and child welfare principles are also essential for success in this role.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

• leave entitlement of 31 days + bank holidays
• potential hybrid working opportunities
• health and wellbeing support
• a generous local government pension scheme
• a range of discount schemes across leisure and culture that provide both financial and money-saving discounts